:root {
  --pps-agent-red: #850b12;
  --pps-agent-red-dark: #5d080d;
  --pps-agent-ink: #171b22;
  --pps-agent-muted: #68707c;
  --pps-agent-line: #e3e6ea;
  --pps-agent-soft: #f5f6f8;
  --pps-agent-white: #fff;
  --pps-agent-shadow: 0 14px 38px rgba(25, 29, 35, .08);
}

/* Structured customer requirements 0.8 */
#pps-agent-app .pps-agent-requirements {
  margin: 20px 0;
  padding: 20px;
  border: 1px solid #e5d8da;
  border-left: 4px solid #ae1622;
  border-radius: 14px;
  background: #fffafa;
}

#pps-agent-app .pps-agent-requirements.is-complete { border-left-color: #237a4b; }
#pps-agent-app .pps-agent-requirements > header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 16px;
}
#pps-agent-app .pps-agent-requirements > header h3 { margin: 3px 0 0; }
#pps-agent-app .pps-agent-requirements-status {
  padding: 6px 10px;
  border-radius: 999px;
  background: #f1e4e6;
  color: #86131c;
  font-size: 12px;
}
#pps-agent-app .pps-agent-requirements.is-complete .pps-agent-requirements-status { background: #def2e7; color: #17643c; }
#pps-agent-app .pps-agent-requirements-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}
#pps-agent-app .pps-agent-requirements-grid .is-wide { grid-column: 1 / -1; }
#pps-agent-app .pps-agent-requirements-grid span { display: block; color: #766b6d; font-size: 12px; font-weight: 700; }
#pps-agent-app .pps-agent-requirements-grid p { margin: 4px 0 0; white-space: pre-line; }
#pps-agent-app .pps-agent-requirements-missing { margin: 15px 0 0; color: #86131c; }

@media (max-width: 700px) {
  #pps-agent-app .pps-agent-requirements-grid { grid-template-columns: 1fr; }
  #pps-agent-app .pps-agent-requirements-grid .is-wide { grid-column: auto; }
}

body:has(#pps-agent-portal) #main-content .container::before,
body:has(.pps-agent-login) #main-content .container::before { display: none !important; }
body:has(#pps-agent-portal) #left-area,
body:has(.pps-agent-login) #left-area { float: none !important; width: 100% !important; padding-right: 0 !important; }
body:has(#pps-agent-portal) #sidebar,
body:has(.pps-agent-login) #sidebar { display: none !important; }
body:has(#pps-agent-portal) .entry-title.main_title,
body:has(.pps-agent-login) .entry-title.main_title { display: none !important; }
body:has(.pps-agent-login) #main-content {
  background:
    radial-gradient(circle at 14% 15%, rgba(133, 11, 18, .07), transparent 28rem),
    linear-gradient(180deg, #fafafa 0, #fff 100%);
}

#pps-agent-portal,
.pps-agent-login {
  box-sizing: border-box;
  width: min(1240px, calc(100% - 32px));
  margin: 44px auto 48px;
  color: var(--pps-agent-ink);
  font-family: inherit;
}

#pps-agent-portal *,
.pps-agent-login * { box-sizing: border-box; }

.pps-agent-login {
  position: relative;
  max-width: 660px;
  min-height: 520px;
  padding: 46px 48px 42px;
  overflow: hidden;
  border: 1px solid var(--pps-agent-line);
  border-radius: 22px;
  background: #fff;
  box-shadow: var(--pps-agent-shadow);
}

.pps-agent-login::before {
  content: "";
  position: absolute;
  inset: 0 0 auto;
  height: 6px;
  background: linear-gradient(90deg, var(--pps-agent-red-dark), #bd1520);
}

.pps-agent-login::after {
  content: "P";
  position: absolute;
  top: 34px;
  right: 42px;
  display: grid;
  width: 48px;
  height: 48px;
  place-items: center;
  border-radius: 15px;
  background: #f6e8e9;
  color: var(--pps-agent-red);
  font-size: 24px;
  font-style: italic;
  font-weight: 850;
}

.pps-agent-login > .pps-agent-eyebrow { margin-right: 64px; color: var(--pps-agent-red); }
.pps-agent-login h1 { margin: 9px 64px 10px 0; color: var(--pps-agent-ink); font-size: clamp(28px, 5vw, 38px); line-height: 1.12; }
.pps-agent-login > h1 + p { max-width: 470px; margin: 0; color: var(--pps-agent-muted); font-size: 15px; line-height: 1.6; }
.pps-agent-login form { display: grid; gap: 17px; margin-top: 30px; }
.pps-agent-login form p { margin: 0; }
.pps-agent-login form > p:not(.login-remember) > label { display: block; margin-bottom: 7px; color: #343a43; font-size: 13px; font-weight: 750; }
.pps-agent-login input[type="text"], .pps-agent-login input[type="password"] { width: 100% !important; min-height: 52px; padding: 11px 14px !important; border: 1px solid #cfd4da !important; border-radius: 11px !important; background: #fff !important; color: var(--pps-agent-ink) !important; font: 16px/1.3 inherit !important; box-shadow: none !important; }
.pps-agent-login input[type="text"]:focus, .pps-agent-login input[type="password"]:focus { border-color: var(--pps-agent-red) !important; outline: 3px solid rgba(133, 11, 18, .1); }
.pps-agent-login .login-remember label { display: inline-flex; align-items: center; gap: 9px; color: var(--pps-agent-muted); font-size: 13px; cursor: pointer; }
.pps-agent-login .login-remember input { width: 18px; height: 18px; margin: 0; accent-color: var(--pps-agent-red); }
.pps-agent-login .login-submit { margin-top: 2px; }
.pps-agent-login input[type="submit"] { width: 100% !important; min-height: 52px; padding: 12px 18px !important; border: 0 !important; border-radius: 11px !important; background: linear-gradient(120deg, var(--pps-agent-red-dark), #a90e18) !important; color: #fff !important; font: 750 15px/1.2 inherit !important; cursor: pointer; box-shadow: 0 9px 20px rgba(133, 11, 18, .18); }
.pps-agent-login input[type="submit"]:hover { filter: brightness(1.08); }
.pps-agent-login > form + p { margin: 17px 0 0; text-align: center; }
.pps-agent-login > form + p a { color: var(--pps-agent-red); font-size: 13px; font-weight: 700; text-decoration: none; }

/* Website-native portal authentication 1.37.0 */
body.pps-portal-page #wpadminbar { display: none !important; }
html:has(body.pps-portal-page) { margin-top: 0 !important; }

.pps-agent-login {
  display: grid;
  grid-template-columns: minmax(0, .9fr) minmax(360px, 1fr);
  max-width: 1040px;
  min-height: 610px;
  padding: 0;
  border-radius: 18px;
}
.pps-agent-login::before,
.pps-agent-login::after { display: none; }
.pps-agent-login-brand {
  position: relative;
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
  min-height: 100%;
  padding: 44px;
  overflow: hidden;
  background:
    radial-gradient(circle at 110% -5%, rgba(255,255,255,.16), transparent 20rem),
    linear-gradient(145deg, var(--pps-agent-red-dark), #92121a 65%, #b31c25);
  color: #fff;
}
.pps-agent-login-mark {
  position: absolute;
  top: 38px;
  left: 42px;
  display: grid;
  width: 58px;
  height: 58px;
  place-items: center;
  border: 1px solid rgba(255,255,255,.3);
  border-radius: 17px;
  background: rgba(255,255,255,.12);
  font-size: 28px;
  font-style: italic;
  font-weight: 850;
}
.pps-agent-login-brand h1 { max-width: 390px; margin: 8px 0 14px; color: #fff; font-size: clamp(34px, 5vw, 52px); line-height: 1.02; letter-spacing: -.045em; }
.pps-agent-login-brand > p:not(.pps-agent-eyebrow) { max-width: 420px; margin: 0; color: rgba(255,255,255,.82); line-height: 1.65; }
.pps-agent-login-brand ul { display: grid; gap: 9px; margin: 24px 0 0; padding: 0; list-style: none; }
.pps-agent-login-brand li { display: flex; align-items: center; gap: 9px; color: rgba(255,255,255,.9); font-size: 13px; }
.pps-agent-login-brand li::before { content: "✓"; display: grid; width: 21px; height: 21px; place-items: center; border-radius: 50%; background: rgba(255,255,255,.16); font-size: 11px; }
.pps-agent-login-panel { align-self: center; padding: 48px 52px; }
.pps-agent-login-panel > .pps-agent-eyebrow { color: var(--pps-agent-red); }
.pps-agent-login-panel h2 { margin: 7px 0 9px; color: var(--pps-agent-ink); font-size: clamp(29px, 4vw, 38px); line-height: 1.1; letter-spacing: -.035em; }
.pps-agent-login-panel > p:not(.pps-agent-eyebrow):not(.pps-agent-login-help) { margin: 0; color: var(--pps-agent-muted); line-height: 1.55; }
.pps-agent-login-panel .pps-portal-login-form { display: grid; gap: 17px; margin-top: 28px; }
.pps-agent-login-panel .pps-portal-login-form > label:not(.login-remember) { display: grid; gap: 7px; color: #343a43; font-size: 13px; font-weight: 750; }
.pps-agent-login-panel input[type="text"],
.pps-agent-login-panel input[type="password"] { width: 100% !important; min-height: 52px; padding: 11px 14px !important; border: 1px solid #cfd4da !important; border-radius: 10px !important; background: #fff !important; color: var(--pps-agent-ink) !important; font: 16px/1.3 inherit !important; }
.pps-agent-login-panel input:focus { border-color: var(--pps-agent-red) !important; outline: 0; box-shadow: 0 0 0 3px rgba(148,19,26,.15) !important; }
.pps-agent-login-panel .login-remember { display: flex; align-items: center; gap: 9px; color: var(--pps-agent-muted); font-size: 13px; }
.pps-agent-login-panel .login-remember input { width: 18px; height: 18px; margin: 0; accent-color: var(--pps-agent-red); }
.pps-agent-login-panel button[type="submit"] { min-height: 52px; border: 0; border-radius: 10px; background: linear-gradient(120deg, var(--pps-agent-red-dark), #aa121b); color: #fff; font: 760 15px/1.2 inherit; box-shadow: 0 10px 22px rgba(133,11,18,.2); cursor: pointer; }
.pps-agent-login-help { display: flex; justify-content: space-between; gap: 14px; margin: 19px 0 0 !important; }
.pps-agent-login-help a { color: var(--pps-agent-red); font-size: 13px; font-weight: 720; text-decoration: none; }
.pps-agent-login-notice { margin-top: 20px; padding: 12px 14px; border: 1px solid #e8b8bc; border-radius: 10px; background: #fff3f4; color: #8e1119; font-size: 13px; font-weight: 650; }

@media (max-width: 780px) {
  .pps-agent-login { grid-template-columns: 1fr; min-height: 0; }
  .pps-agent-login-brand { min-height: 270px; padding: 32px 28px; }
  .pps-agent-login-mark { top: 25px; left: 27px; width: 48px; height: 48px; border-radius: 14px; }
  .pps-agent-login-brand h1 { margin-top: 58px; font-size: 36px; }
  .pps-agent-login-brand ul { display: none; }
  .pps-agent-login-panel { padding: 34px 28px 38px; }
}

@media (max-width: 480px) {
  .pps-agent-login { width: calc(100% - 14px); margin: 14px auto 28px; border-radius: 14px; }
  .pps-agent-login-brand { min-height: 225px; padding: 24px 20px; }
  .pps-agent-login-mark { top: 19px; left: 19px; }
  .pps-agent-login-brand h1 { font-size: 31px; }
  .pps-agent-login-panel { padding: 28px 20px 32px; }
  .pps-agent-login-help { align-items: flex-start; flex-direction: column; }
}

.pps-agent-hero {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 24px;
  padding: 30px 34px;
  border-radius: 20px 20px 0 0;
  background: linear-gradient(125deg, var(--pps-agent-red-dark), #a70e18);
  color: #fff;
  box-shadow: var(--pps-agent-shadow);
}

.pps-agent-eyebrow { margin: 0 0 5px; color: inherit; font-size: 11px; font-weight: 800; letter-spacing: .12em; text-transform: uppercase; }
.pps-agent-hero h1 { margin: 0; color: #fff; font-size: clamp(28px, 4vw, 42px); line-height: 1.08; }
.pps-agent-hero p:last-child { margin: 10px 0 0; color: rgba(255,255,255,.82); }
.pps-agent-profile { display: grid; justify-items: end; gap: 7px; min-width: max-content; }
.pps-agent-online { display: inline-flex; align-items: center; gap: 7px; padding: 6px 10px; border: 1px solid rgba(255,255,255,.22); border-radius: 999px; background: rgba(255,255,255,.1); font-size: 12px; }
.pps-agent-online i { width: 7px; height: 7px; border-radius: 50%; background: #55db8b; box-shadow: 0 0 0 4px rgba(85,219,139,.16); }

.pps-agent-tabs {
  display: flex;
  align-items: stretch;
  gap: 4px;
  padding: 8px;
  border: 1px solid var(--pps-agent-line);
  border-top: 0;
  border-radius: 0 0 16px 16px;
  background: #fff;
  box-shadow: 0 8px 26px rgba(25,29,35,.06);
  overflow-x: auto;
}

.pps-agent-tabs button,
.pps-agent-tabs a {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-height: 44px;
  padding: 8px 15px;
  border: 0;
  border-radius: 9px;
  background: transparent;
  color: #3e4651;
  font: 700 13px/1.2 inherit;
  text-decoration: none;
  white-space: nowrap;
  cursor: pointer;
}

.pps-agent-tabs button.is-active { background: #f7e9ea; color: var(--pps-agent-red); }
.pps-agent-tabs b { display: grid; min-width: 21px; height: 21px; place-items: center; padding: 0 6px; border-radius: 999px; background: #eef0f3; font-size: 11px; }
.pps-agent-tabs button.is-active b { background: var(--pps-agent-red); color: #fff; }
.pps-agent-tabs a { margin-left: auto; }
.pps-agent-worker-dot { width: 8px; height: 8px; margin-left: 2px; border-radius: 50%; background: #aeb4bc; }
.pps-agent-worker-dot.is-online { background: #2bb566; box-shadow: 0 0 0 3px rgba(43,181,102,.13); }
.pps-agent-worker-dot.is-offline { background: #cf3943; }

.pps-agent-notice { position: fixed; z-index: 99999; top: 18px; right: 18px; width: min(460px,calc(100% - 36px)); margin: 0; padding: 15px 18px 15px 45px; border: 1px solid #9fd4b1; border-radius: 12px; background: #effaf2; color: #14662f; font-size: 13px; font-weight: 750; line-height: 1.45; box-shadow: 0 14px 42px rgba(20,30,24,.2); animation: pps-agent-notice-in .2s ease-out; }
.pps-agent-notice::before { content: "✓"; position: absolute; top: 50%; left: 16px; display: grid; width: 21px; height: 21px; place-items: center; border-radius: 50%; background: #258247; color: #fff; font-size: 12px; transform: translateY(-50%); }
.pps-agent-notice.is-error { border-color: #e7aeb2; background: #fff2f3; color: #95151e; }
.pps-agent-notice.is-error::before { content: "!"; background: #b21823; }
.pps-entry-feedback { padding: 12px 14px; border: 1px solid #cbd5e1; border-radius: 10px; background: #f4f7fa; color: #465363; font-size: 12px; font-weight: 750; line-height: 1.45; }
.pps-entry-feedback.is-success { border-color: #9fd4b1; background: #effaf2; color: #14662f; }
.pps-entry-feedback.is-error { border-color: #e7aeb2; background: #fff2f3; color: #95151e; }
.pps-entry-feedback[hidden] { display: none; }
.pps-agent-panel { margin-top: 22px; }
.pps-agent-panel[hidden], .pps-service-view[hidden] { display: none !important; }

.pps-agent-metrics { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; }
.pps-agent-metrics button { display: grid; gap: 4px; min-height: 140px; padding: 20px; border: 1px solid var(--pps-agent-line); border-radius: 15px; background: #fff; color: var(--pps-agent-ink); text-align: left; box-shadow: 0 6px 22px rgba(25,29,35,.045); cursor: pointer; transition: transform .18s ease, box-shadow .18s ease; }
.pps-agent-metrics button:hover { transform: translateY(-2px); box-shadow: var(--pps-agent-shadow); }
.pps-agent-metrics span { color: var(--pps-agent-muted); font-size: 12px; font-weight: 700; text-transform: uppercase; }
.pps-agent-metrics strong { color: var(--pps-agent-red); font-size: 38px; line-height: 1; }
.pps-agent-metrics small { align-self: end; color: var(--pps-agent-muted); }

.pps-agent-overview-grid { display: grid; grid-template-columns: minmax(0, 1.6fr) minmax(280px, .7fr); gap: 18px; margin-top: 18px; }
.pps-agent-card { padding: 24px; border: 1px solid var(--pps-agent-line); border-radius: 16px; background: #fff; box-shadow: 0 6px 22px rgba(25,29,35,.045); }
.pps-agent-card > header { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; margin-bottom: 18px; }
.pps-agent-card h2, .pps-agent-section-heading h2, .pps-agent-queue h2 { margin: 0; color: var(--pps-agent-ink); font-size: 22px; }
.pps-agent-card .pps-agent-eyebrow, .pps-agent-section-heading .pps-agent-eyebrow, .pps-agent-queue .pps-agent-eyebrow { color: var(--pps-agent-red); }
.pps-agent-link { border: 0; background: none; color: var(--pps-agent-red); font-weight: 750; cursor: pointer; }
.pps-agent-compact-list { display: grid; gap: 8px; }
.pps-agent-compact-ticket { display: grid; grid-template-columns: auto minmax(0,1fr) auto; align-items: center; gap: 12px; width: 100%; padding: 12px; border: 1px solid transparent; border-radius: 10px; background: var(--pps-agent-soft); color: inherit; text-align: left; cursor: pointer; }
.pps-agent-compact-ticket:hover { border-color: #d6dade; background: #fff; }
.pps-agent-compact-ticket .pps-agent-ticket-top { grid-column: 1; }
.pps-agent-compact-ticket .pps-agent-ticket-top > span { display: none; }
.pps-agent-compact-ticket .pps-agent-ticket-subject { grid-column: 2; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pps-agent-compact-ticket .pps-agent-ticket-customer { display: none; }
.pps-agent-compact-ticket .pps-agent-ticket-bottom { grid-column: 3; }
.pps-agent-compact-ticket time { display: none; }

.pps-agent-quicklinks { display: grid; align-content: start; gap: 9px; }
.pps-agent-quicklinks h2 { margin-bottom: 8px; }
.pps-agent-quicklinks button, .pps-agent-quicklinks a { display: grid; gap: 3px; padding: 14px; border: 1px solid var(--pps-agent-line); border-radius: 10px; background: #fff; color: inherit; text-align: left; text-decoration: none; cursor: pointer; }
.pps-agent-quicklinks button:hover, .pps-agent-quicklinks a:hover { border-color: #d5a3a7; background: #fff8f8; }
.pps-agent-quicklinks span { color: var(--pps-agent-muted); font-size: 12px; }

.pps-agent-ticket-layout { display: grid; grid-template-columns: minmax(320px, .78fr) minmax(0, 1.45fr); min-height: 690px; border: 1px solid var(--pps-agent-line); border-radius: 18px; background: #fff; box-shadow: var(--pps-agent-shadow); overflow: hidden; }
.pps-agent-queue { border-right: 1px solid var(--pps-agent-line); background: #fafbfc; }
.pps-agent-queue > header { display: flex; align-items: center; justify-content: space-between; padding: 20px; background: #fff; }
.pps-agent-queue-actions { display: flex; align-items: center; gap: 8px; }
.pps-agent-queue-actions .pps-agent-primary { min-height: 40px; white-space: nowrap; }
.pps-agent-icon-button { display: grid; width: 40px; height: 40px; place-items: center; border: 1px solid var(--pps-agent-line); border-radius: 9px; background: #fff; color: var(--pps-agent-ink); font-size: 20px; cursor: pointer; }
.pps-agent-icon-button.is-loading { animation: pps-agent-spin .8s linear infinite; }
.pps-agent-filters { display: grid; grid-template-columns: 1fr auto; gap: 8px; padding: 0 14px 12px; }
.pps-agent-filters input, .pps-agent-filters select, .pps-agent-ticket-controls input, .pps-agent-ticket-controls select, .pps-agent-section-heading select { min-height: 42px; width: 100%; padding: 8px 10px; border: 1px solid #d9dde2; border-radius: 9px; background: #fff; color: var(--pps-agent-ink); font: inherit; }
.pps-agent-queue-tabs { display: flex; gap: 3px; padding: 0 14px 12px; overflow-x: auto; }
.pps-agent-queue-tabs button { min-height: 34px; padding: 6px 10px; border: 0; border-radius: 8px; background: transparent; color: var(--pps-agent-muted); font: 700 12px/1 inherit; cursor: pointer; white-space: nowrap; }
.pps-agent-queue-tabs button.is-active { background: #f1e3e4; color: var(--pps-agent-red); }
.pps-agent-ticket-list { max-height: 566px; overflow-y: auto; border-top: 1px solid var(--pps-agent-line); }
.pps-agent-ticket-item { display: grid; gap: 7px; width: 100%; padding: 15px 17px; border: 0; border-bottom: 1px solid var(--pps-agent-line); background: transparent; color: inherit; text-align: left; cursor: pointer; }
.pps-agent-ticket-item:hover, .pps-agent-ticket-item.is-active { background: #fff; box-shadow: inset 4px 0 var(--pps-agent-red); }
.pps-agent-ticket-top, .pps-agent-ticket-bottom { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.pps-agent-ticket-top b { color: var(--pps-agent-muted); font-size: 12px; }
.pps-agent-ticket-subject { font-size: 14px; }
.pps-agent-ticket-customer { overflow: hidden; color: var(--pps-agent-muted); font-size: 12px; text-overflow: ellipsis; white-space: nowrap; }
.pps-agent-priority, .pps-agent-status { display: inline-flex; align-items: center; min-height: 23px; padding: 3px 7px; border-radius: 999px; background: #edf0f3; color: #4c5561; font-size: 10px; font-weight: 800; text-transform: uppercase; }
.pps-agent-priority.is-critical { background: #fde5e7; color: #b10e19; }
.pps-agent-priority.is-high { background: #fff0d8; color: #965400; }
.pps-agent-status.is-open { background: #e8f2ff; color: #1d5fa9; }
.pps-agent-status.is-in_progress { background: #f3eaff; color: #7041a5; }
.pps-agent-status.is-waiting_customer { background: #fff3db; color: #896000; }
.pps-agent-status.is-resolved, .pps-agent-status.is-closed { background: #e7f6ec; color: #287044; }
.pps-agent-ticket-bottom time { color: var(--pps-agent-muted); font-size: 11px; }

.pps-agent-ticket-detail { min-width: 0; padding: 24px; overflow: auto; }
.pps-agent-detail-header { display: flex; gap: 12px; margin-bottom: 18px; }
.pps-agent-detail-header h2 { margin: 3px 0 5px; font-size: 25px; line-height: 1.2; }
.pps-agent-detail-header .pps-agent-eyebrow { color: var(--pps-agent-red); }
.pps-agent-detail-customer { color: var(--pps-agent-muted); }
.pps-agent-back { display: none; height: 38px; border: 0; background: none; color: var(--pps-agent-red); font-weight: 750; cursor: pointer; }
.pps-agent-ticket-controls { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)) auto; align-items: end; gap: 10px; padding: 14px; border-radius: 12px; background: var(--pps-agent-soft); }
.pps-agent-ticket-controls label { display: grid; gap: 5px; color: var(--pps-agent-muted); font-size: 11px; font-weight: 750; text-transform: uppercase; }
.pps-agent-primary, .pps-agent-secondary { min-height: 42px; padding: 9px 14px; border-radius: 9px; font: 750 13px/1 inherit; cursor: pointer; }
.pps-agent-primary { border: 1px solid var(--pps-agent-red); background: var(--pps-agent-red); color: #fff; }
.pps-agent-secondary { border: 1px solid #d3d8de; background: #fff; color: #323943; }
.pps-agent-primary:disabled, .pps-agent-secondary:disabled { opacity: .55; cursor: wait; }

.pps-agent-dialog { width: min(760px, calc(100% - 28px)); max-width: none; max-height: min(820px, calc(100dvh - 32px)); margin: auto; padding: 0; overflow: auto; border: 0; border-radius: 18px; background: #fff; color: var(--pps-agent-ink); box-shadow: 0 24px 80px rgba(17, 20, 26, .28); }
.pps-agent-dialog::backdrop { background: rgba(22, 25, 31, .62); backdrop-filter: blur(3px); }
.pps-agent-dialog form { display: grid; gap: 18px; margin: 0; padding: 25px; }
.pps-agent-dialog form > header { display: flex; align-items: flex-start; justify-content: space-between; gap: 18px; }
.pps-agent-dialog h2 { margin: 0; color: var(--pps-agent-ink); font-size: 25px; }
.pps-agent-dialog .pps-agent-eyebrow { color: var(--pps-agent-red); }
.pps-agent-dialog-close { display: grid; flex: 0 0 40px; width: 40px; height: 40px; place-items: center; padding: 0; border: 1px solid var(--pps-agent-line); border-radius: 10px; background: #fff; color: #444b55; font: 400 25px/1 inherit; cursor: pointer; }
.pps-agent-dialog-intro { margin: -7px 0 0; color: var(--pps-agent-muted); font-size: 13px; line-height: 1.55; }
.pps-agent-ticket-form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.pps-agent-ticket-form-grid label { display: grid; align-content: start; gap: 6px; }
.pps-agent-ticket-form-grid label > span { color: #414852; font-size: 12px; font-weight: 750; }
.pps-agent-ticket-form-grid input, .pps-agent-ticket-form-grid select, .pps-agent-ticket-form-grid textarea { width: 100%; min-height: 45px; margin: 0; padding: 10px 12px; border: 1px solid #cfd5dc; border-radius: 9px; background: #fff; color: var(--pps-agent-ink); font: 14px/1.4 inherit; box-shadow: none; }
.pps-agent-ticket-form-grid textarea { min-height: 145px; resize: vertical; }
.pps-agent-ticket-form-grid input:focus, .pps-agent-ticket-form-grid select:focus, .pps-agent-ticket-form-grid textarea:focus { border-color: var(--pps-agent-red); outline: 3px solid rgba(133, 11, 18, .1); }
.pps-agent-ticket-description { grid-column: 1 / -1; }
.pps-agent-notify-customer { display: flex; align-items: flex-start; gap: 9px; padding: 12px; border-radius: 10px; background: var(--pps-agent-soft); color: #424954; font-size: 12px; line-height: 1.45; cursor: pointer; }
.pps-agent-notify-customer input { flex: 0 0 auto; width: 18px; height: 18px; margin: 1px 0 0; accent-color: var(--pps-agent-red); }
.pps-agent-dialog footer { display: flex; justify-content: flex-end; gap: 9px; padding-top: 2px; }
.pps-agent-ticket-meta { display: grid; grid-template-columns: repeat(4, minmax(0,1fr)); gap: 8px; margin: 14px 0 20px; }
.pps-agent-ticket-meta div { display: grid; gap: 2px; padding: 10px; border: 1px solid var(--pps-agent-line); border-radius: 9px; }
.pps-agent-ticket-meta span { color: var(--pps-agent-muted); font-size: 10px; font-weight: 750; text-transform: uppercase; }
.pps-agent-ticket-meta strong { overflow: hidden; font-size: 12px; text-overflow: ellipsis; }

.pps-agent-thread { display: grid; gap: 12px; }
.pps-agent-message { max-width: 88%; padding: 13px 15px; border: 1px solid var(--pps-agent-line); border-radius: 4px 13px 13px; background: #fff; }
.pps-agent-message.is-agent, .pps-agent-message.is-ai { justify-self: end; border-radius: 13px 4px 13px 13px; background: #f7f0f1; }
.pps-agent-message.is-internal { max-width: 100%; justify-self: stretch; border: 1px dashed #d49c45; border-radius: 10px; background: #fff8e9; }
.pps-agent-message header { display: flex; justify-content: space-between; gap: 12px; margin-bottom: 7px; color: var(--pps-agent-muted); font-size: 11px; }
.pps-agent-message p { margin: 0; color: var(--pps-agent-ink); white-space: pre-wrap; }
.pps-agent-files { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 9px; }
.pps-agent-files a { padding: 5px 8px; border-radius: 6px; background: #eef0f3; color: var(--pps-agent-red); font-size: 11px; text-decoration: none; }
.pps-agent-reply { display: grid; gap: 10px; margin-top: 20px; padding-top: 18px; border-top: 1px solid var(--pps-agent-line); }
.pps-agent-reply-heading { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.pps-agent-reply-heading h3 { margin: 0; font-size: 17px; }
.pps-agent-reply-heading span { color: var(--pps-agent-muted); font-size: 11px; }
.pps-agent-reply textarea, .pps-agent-correction textarea { width: 100%; padding: 12px; border: 1px solid #d6dbe0; border-radius: 10px; color: var(--pps-agent-ink); font: inherit; resize: vertical; }
.pps-agent-reply-options { display: flex; align-items: center; justify-content: space-between; gap: 12px; color: var(--pps-agent-muted); font-size: 12px; }
.pps-agent-reply-options input[type="file"] { max-width: 250px; }
.pps-agent-draft { padding: 12px; border: 1px solid #cddcf0; border-radius: 10px; background: #f2f7fd; }
.pps-agent-draft p { max-height: 130px; overflow: auto; white-space: pre-wrap; }

.pps-agent-claude { margin-top: 22px; padding: 20px; border: 1px solid #ddc6c8; border-radius: 14px; background: linear-gradient(145deg, #fff 0, #fff9f9 100%); }
.pps-agent-claude > header { display: flex; align-items: center; justify-content: space-between; gap: 14px; margin-bottom: 5px; }
.pps-agent-claude h3 { margin: 0; color: var(--pps-agent-ink); font-size: 19px; }
.pps-agent-claude > .pps-agent-muted { margin-bottom: 16px; line-height: 1.5; }
.pps-agent-job-list { display: grid; gap: 8px; }
.pps-agent-job-empty { margin: 0; padding: 13px; border-radius: 9px; background: rgba(255,255,255,.8); color: var(--pps-agent-muted); font-size: 13px; }
.pps-agent-job { border: 1px solid var(--pps-agent-line); border-radius: 10px; background: #fff; overflow: hidden; }
.pps-agent-job.is-running { border-color: #c9b1e0; }
.pps-agent-job.is-failed { border-color: #ebbec2; }
.pps-agent-job > summary { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 12px 14px; cursor: pointer; list-style-position: inside; }
.pps-agent-job > summary span { margin-right: auto; font-weight: 750; }
.pps-agent-job-status { padding: 5px 8px; border-radius: 999px; background: #edf0f3; color: #4c5561; font-size: 10px; text-transform: uppercase; }
.pps-agent-job-status.is-queued { background: #fff3d9; color: #8b6000; }
.pps-agent-job-status.is-running { background: #f0e7f8; color: #6c3b98; }
.pps-agent-job-status.is-completed { background: #e5f6eb; color: #237044; }
.pps-agent-job-status.is-failed { background: #fde5e7; color: #aa111b; }
.pps-agent-job-body { display: grid; gap: 7px; padding: 2px 14px 14px; border-top: 1px solid var(--pps-agent-line); }
.pps-agent-job-body > strong { margin-top: 10px; color: var(--pps-agent-muted); font-size: 10px; text-transform: uppercase; }
.pps-agent-job-body p { margin: 0; white-space: pre-wrap; }
.pps-agent-job-body code { width: fit-content; padding: 5px 7px; border-radius: 6px; background: var(--pps-agent-soft); color: var(--pps-agent-red); }
.pps-agent-job-body small { margin-top: 6px; color: var(--pps-agent-muted); }
.pps-agent-job-times { line-height: 1.55; }
.pps-agent-job-activity { width: fit-content; padding: 5px 8px; border-radius: 999px; background: #eef5ff; color: #315f91 !important; }
.pps-agent-job-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 5px; padding-top: 12px; border-top: 1px solid var(--pps-agent-line); }
.pps-agent-job-actions .is-danger { border-color: #e3aeb2; color: #a60f19; }
.pps-agent-job-actions .is-danger:hover { border-color: #a60f19; background: #fff1f2; }
.pps-agent-job-error { color: #a60f19 !important; }
.pps-agent-provider-badge { width: fit-content; padding: 6px 9px; border-radius: 999px; background: #edf0f3; color: #404954; font-size: 11px; font-weight: 800; }
.pps-agent-provider-badge.is-claude { background: #f5e9df; color: #8a481e; }
.pps-agent-provider-badge.is-codex { background: #e3f4ec; color: #176344; }
.pps-agent-provider-badge.is-antigravity, .pps-agent-provider-badge.is-gemini { background: #e8efff; color: #315eae; }
.pps-agent-fallback-route { color: #5c6470; font-size: 12px; font-weight: 700; }
.pps-agent-job-transcript { margin-top: 5px; }
.pps-agent-job-transcript summary { color: var(--pps-agent-red); font-size: 12px; font-weight: 700; cursor: pointer; }
.pps-agent-job-transcript pre { max-height: 300px; padding: 12px; overflow: auto; border-radius: 8px; background: #171b22; color: #e8eaed; font: 11px/1.5 ui-monospace, SFMono-Regular, Menlo, monospace; white-space: pre-wrap; }
.pps-agent-claude-form { display: grid; gap: 10px; margin-top: 16px; padding-top: 16px; border-top: 1px solid #e5d2d4; }
.pps-agent-claude-form label { display: grid; gap: 6px; color: #3e4651; font-size: 12px; font-weight: 750; }
.pps-agent-claude-form textarea { width: 100%; padding: 12px; border: 1px solid #d5dade; border-radius: 10px; background: #fff; color: var(--pps-agent-ink); font: inherit; resize: vertical; }
.pps-agent-claude-actions { display: flex; justify-content: flex-end; gap: 8px; }

.pps-agent-section-heading { display: flex; align-items: end; justify-content: space-between; gap: 18px; margin-bottom: 16px; padding: 22px 24px; border: 1px solid var(--pps-agent-line); border-radius: 15px; background: #fff; }
.pps-agent-section-heading p:last-child { margin: 7px 0 0; color: var(--pps-agent-muted); }
.pps-agent-section-heading select { width: auto; min-width: 180px; }
.pps-agent-heading-actions { display: flex; align-items: center; gap: 8px; }
.pps-agent-worker-status { display: inline-flex; align-items: center; gap: 9px; min-height: 40px; padding: 9px 13px; border: 1px solid var(--pps-agent-line); border-radius: 999px; background: var(--pps-agent-soft); color: var(--pps-agent-muted); font-size: 12px; font-weight: 700; white-space: nowrap; }
.pps-agent-worker-status i { width: 9px; height: 9px; border-radius: 50%; background: #aeb4bc; }
.pps-agent-worker-status.is-online { border-color: #bce1c8; background: #effaf2; color: #216c3b; }
.pps-agent-worker-status.is-online i { background: #2bb566; box-shadow: 0 0 0 4px rgba(43,181,102,.13); }
.pps-agent-worker-status.is-offline { border-color: #eccbce; background: #fff4f5; color: #8d252c; }
.pps-agent-worker-status.is-offline i { background: #cf3943; }
.pps-agent-provider-status { display: flex; align-items: stretch; gap: 9px; margin: -4px 0 16px; }
.pps-agent-provider-status > i { align-self: center; color: #8b929c; font-style: normal; font-weight: 800; }
.pps-worker-mode { margin-bottom: 18px; }
.pps-worker-mode-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 18px; }
.pps-worker-mode-heading h2 { margin: 0 0 5px; }
.pps-worker-mode-heading p:not(.pps-agent-eyebrow) { margin: 0; color: var(--pps-agent-muted); font-size: 12px; }
.pps-worker-mode-options { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 12px; margin-top: 17px; }
.pps-worker-mode-option { display: flex; align-items: flex-start; gap: 12px; padding: 16px; border: 1px solid #dfe3e8; border-radius: 13px; background: #fff; cursor: pointer; transition: border-color .16s ease, box-shadow .16s ease, background .16s ease; }
.pps-worker-mode-option:has(input:checked) { border-color: var(--pps-agent-red); background: #fff8f8; box-shadow: 0 0 0 3px rgba(170,0,13,.08); }
.pps-worker-mode-option input { width: 18px; height: 18px; margin: 1px 0 0; accent-color: var(--pps-agent-red); }
.pps-worker-mode-option span { display: grid; gap: 5px; }
.pps-worker-mode-option small { color: var(--pps-agent-muted); font-size: 11px; line-height: 1.5; }
.pps-worker-mode-hint { min-height: 18px; margin: 12px 0 0; color: var(--pps-agent-muted); font-size: 11px; line-height: 1.5; }
.pps-agent-provider-chip { display: grid; flex: 1 1 0; gap: 3px; padding: 11px 13px; border: 1px solid var(--pps-agent-line); border-radius: 11px; background: #fff; }
.pps-agent-provider-chip b { color: var(--pps-agent-ink); font-size: 12px; }
.pps-agent-provider-chip small { overflow: hidden; color: var(--pps-agent-muted); font-size: 10px; text-overflow: ellipsis; white-space: nowrap; }
.pps-agent-provider-chip.is-ready { border-color: #bce1c8; background: #f4fbf6; }
.pps-agent-provider-chip.is-ready b::before { content: "●"; margin-right: 6px; color: #2aa85e; }
.pps-agent-provider-chip.is-unknown b::before { content: "○"; margin-right: 6px; color: #9ba2ac; }
.pps-worker-grid { display: grid; grid-template-columns: minmax(280px,.75fr) minmax(0,1.35fr); gap: 18px; }
.pps-worker-steps h2, .pps-worker-config h2 { margin: 0 0 16px; }
.pps-worker-steps ol { display: grid; gap: 16px; margin: 0; padding: 0; list-style: none; counter-reset: worker-step; }
.pps-worker-steps li { position: relative; display: grid; gap: 3px; min-height: 44px; padding-left: 50px; counter-increment: worker-step; }
.pps-worker-steps li::before { content: counter(worker-step); position: absolute; top: 0; left: 0; display: grid; width: 34px; height: 34px; place-items: center; border-radius: 10px; background: #f3e4e5; color: var(--pps-agent-red); font-weight: 850; }
.pps-worker-steps li span { color: var(--pps-agent-muted); font-size: 12px; line-height: 1.5; }
.pps-worker-config-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.pps-worker-config pre { margin: 0; padding: 18px; overflow-x: auto; border-radius: 12px; background: #171b22; color: #e9edf2; font: 12px/1.7 ui-monospace, SFMono-Regular, Menlo, monospace; white-space: pre-wrap; word-break: break-word; }
.pps-worker-token-actions { display: flex; align-items: center; gap: 14px; margin-top: 14px; }
.pps-worker-token-actions p { margin: 0; color: var(--pps-agent-muted); font-size: 11px; line-height: 1.45; }
.pps-worker-security { display: flex; align-items: flex-start; gap: 16px; margin-top: 18px; border-left: 5px solid var(--pps-agent-red); }
.pps-worker-security strong { min-width: max-content; color: var(--pps-agent-red); }
.pps-worker-security p { margin: 0; color: var(--pps-agent-muted); line-height: 1.5; }
.pps-effort-rules { margin-top: 18px; }
.pps-effort-rules-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; }
.pps-effort-rules > p { max-width: 880px; color: var(--pps-agent-muted); line-height: 1.55; }
.pps-effort-rules textarea { width: 100%; min-height: 250px; margin-top: 8px; padding: 15px; border: 1px solid #d5dade; border-radius: 11px; background: #171b22; color: #e9edf2; font: 12px/1.6 ui-monospace, SFMono-Regular, Menlo, monospace; resize: vertical; }
.pps-effort-rules small { display: block; margin-top: 8px; color: var(--pps-agent-muted); line-height: 1.5; }
.pps-agent-learning-list { display: grid; gap: 15px; }
.pps-agent-learning-card { padding: 22px; border: 1px solid var(--pps-agent-line); border-radius: 15px; background: #fff; box-shadow: 0 5px 18px rgba(25,29,35,.04); }
.pps-agent-learning-card > header { display: flex; justify-content: space-between; color: var(--pps-agent-muted); font-size: 11px; }
.pps-agent-learning-card header span { padding: 4px 8px; border-radius: 999px; background: #edf0f3; font-weight: 750; }
.pps-agent-learning-card header span.is-negative { background: #fde7e9; color: #a80e18; }
.pps-agent-learning-card h3 { margin: 14px 0 10px; font-size: 18px; }
.pps-agent-learning-original { padding: 14px; border-radius: 10px; background: var(--pps-agent-soft); }
.pps-agent-learning-original p { white-space: pre-wrap; }
.pps-agent-learning-original small { color: #9d1720; }
.pps-agent-correction { display: grid; gap: 6px; margin-top: 14px; font-weight: 750; }
.pps-agent-eval { display: block; margin: 10px 0; color: var(--pps-agent-muted); }
.pps-agent-learning-actions { display: flex; justify-content: flex-end; gap: 8px; }
.pps-agent-job-type { display: grid; gap: 7px; margin-top: 12px; color: var(--pps-agent-ink); font-weight: 750; }
.pps-agent-job-type select { width: 100%; padding: 11px 12px; border: 1px solid var(--pps-agent-line); border-radius: 10px; background: #fff; color: var(--pps-agent-ink); }
.pps-agent-test-import-notice, .pps-agent-test-import-policy { padding: 11px 13px; border: 1px solid #bce1c8; border-radius: 10px; background: #f4fbf6; color: #217442; font-size: 12px; line-height: 1.5; }
.pps-agent-test-import { padding: 10px 12px; border-radius: 9px; font-weight: 750; }
.pps-agent-test-import.is-imported { background: #e8f7ed; color: #176c37; }
.pps-agent-test-import.is-skipped, .pps-agent-test-import.is-not_reported { background: #fff5db; color: #80620d; }
.pps-agent-test-import.is-failed { background: #fde7e9; color: #9d1720; }

.pps-agent-ticket-service-actions { display: flex; justify-content: flex-end; gap: 8px; margin: -8px 0 20px; }
.pps-service-heading { align-items: center; }
.pps-service-heading > div:first-child { max-width: 650px; }
.pps-service-view-tabs { display: flex; gap: 4px; padding: 4px; border: 1px solid #e2e5e9; border-radius: 13px; background: #eef0f3; }
.pps-service-view-tabs button { display: inline-flex; align-items: center; gap: 7px; min-height: 40px; padding: 7px 13px; border: 0; border-radius: 9px; background: transparent; color: var(--pps-agent-muted); font: 750 12px/1 inherit; cursor: pointer; }
.pps-service-view-tabs button > span { display: grid; width: 21px; height: 21px; place-items: center; border-radius: 50%; background: #dfe3e7; color: #5d6570; font-size: 10px; }
.pps-service-view-tabs button.is-active { background: #fff; color: var(--pps-agent-red); box-shadow: 0 2px 8px rgba(20,25,32,.08); }
.pps-service-view-tabs button.is-active > span { background: var(--pps-agent-red); color: #fff; }
.pps-service-summary { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); gap: 10px; margin-top: 18px; }
.pps-service-summary button { display: grid; grid-template-columns: 1fr auto; gap: 4px 12px; min-width: 0; padding: 15px 17px; border: 1px solid var(--pps-agent-line); border-radius: 13px; background: #fff; color: var(--pps-agent-ink); text-align: left; cursor: pointer; box-shadow: 0 4px 14px rgba(25,29,35,.035); transition: border-color .16s ease, box-shadow .16s ease, transform .16s ease; }
.pps-service-summary button:hover { transform: translateY(-1px); border-color: #d3a3a7; box-shadow: 0 8px 20px rgba(25,29,35,.07); }
.pps-service-summary span { overflow: hidden; color: var(--pps-agent-muted); font-size: 10px; font-weight: 800; letter-spacing: .04em; text-overflow: ellipsis; text-transform: uppercase; white-space: nowrap; }
.pps-service-summary strong { grid-row: 1 / span 2; grid-column: 2; align-self: center; color: var(--pps-agent-red); font-size: 25px; line-height: 1; }
.pps-service-summary small { color: #555e68; font-size: 10px; font-weight: 700; }
.pps-service-view { margin-top: 18px; }
.pps-service-calendar-layout { display: grid; grid-template-columns: minmax(0,1.55fr) minmax(310px,.65fr); gap: 18px; align-items: start; }
.pps-calendar-only-layout { grid-template-columns: minmax(0,1fr); }
.pps-schedule-panel-layout { max-width: 760px; margin: 18px auto 0; }
.pps-schedule-panel-layout #pps-schedule-form { border-top: 4px solid var(--pps-agent-red); }
.pps-service-calendar-card > header { align-items: center; }
.pps-service-calendar-card > header h2 { text-transform: capitalize; }
.pps-calendar-toolbar { align-items: center !important; }
.pps-calendar-navigation { display: flex; align-items: center; gap: 11px; }
.pps-calendar-navigation h2 { min-width: 185px; text-align: center; }
.pps-calendar-today { min-height: 40px; padding-inline: 16px; }
.pps-calendar-legend { display: flex; flex-wrap: wrap; gap: 8px 14px; margin: -6px 0 14px; }
.pps-calendar-legend span { display: inline-flex; align-items: center; gap: 6px; color: var(--pps-agent-muted); font-size: 10px; font-weight: 700; }
.pps-calendar-legend span::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: #557cab; }
.pps-calendar-legend .is-ticket::before { background: #8a4ab0; }
.pps-calendar-legend .is-onsite::before { background: #c67a18; }
.pps-calendar-legend .is-internal::before { background: #737b86; }
.pps-service-calendar-scroll { overflow-x: auto; scrollbar-width: thin; }
.pps-service-calendar-weekdays, .pps-service-calendar { display: grid; grid-template-columns: repeat(7,minmax(0,1fr)); }
.pps-service-calendar-weekdays { padding: 0 4px 7px; color: var(--pps-agent-muted); font-size: 11px; font-weight: 800; text-align: center; text-transform: uppercase; }
.pps-service-calendar { overflow: hidden; border: 1px solid var(--pps-agent-line); border-radius: 12px; background: var(--pps-agent-line); gap: 1px; }
.pps-service-calendar[aria-busy="true"] { cursor: progress; }
.pps-calendar-day { display: grid; align-content: start; gap: 4px; min-width: 0; min-height: 105px; padding: 8px; border: 0; background: #fff; color: var(--pps-agent-ink); text-align: left; cursor: pointer; touch-action: pan-y; user-select: none; }
.pps-calendar-day:hover { background: #fff9f9; }
.pps-calendar-day.is-outside { background: #f8f9fa; color: #a8aeb6; }
.pps-calendar-day.is-selected { position: relative; background: #fff1f2; box-shadow: inset 0 0 0 2px rgba(133,11,18,.2); }
.pps-calendar-day.is-selection-start, .pps-calendar-day.is-selection-end { background: #f9dfe1; box-shadow: inset 0 0 0 2px var(--pps-agent-red); }
.pps-calendar-day.is-today > strong { display: grid; width: 24px; height: 24px; place-items: center; border-radius: 50%; background: var(--pps-agent-red); color: #fff; }
.pps-calendar-day > strong { font-size: 12px; }
.pps-calendar-day > span { overflow: hidden; padding: 4px 5px; border-left: 3px solid #557cab; border-radius: 4px; background: #edf4fc; color: #294f7c; font-size: 9px; line-height: 1.25; text-overflow: ellipsis; white-space: nowrap; }
.pps-calendar-day > span.is-ticket { border-color: #8a4ab0; background: #f5edfa; color: #693383; }
.pps-calendar-day > span.is-onsite { border-color: #c67a18; background: #fff4df; color: #85510e; }
.pps-calendar-day > span.is-internal { border-color: #737b86; background: #f0f2f4; color: #4f5660; }
.pps-calendar-more { color: var(--pps-agent-muted); font-size: 9px; font-weight: 750; }
.pps-calendar-selection { display: flex; align-items: center; justify-content: space-between; gap: 14px; margin-top: 14px; padding: 14px 15px; border: 1px solid #d8b0b3; border-radius: 12px; background: #fff7f7; }
.pps-calendar-selection[hidden] { display: none; }
.pps-calendar-selection.is-picking { border-style: dashed; background: #fffaf2; }
.pps-calendar-selection > div:first-child { display: grid; gap: 3px; }
.pps-calendar-selection > div:first-child strong { color: var(--pps-agent-red); font-size: 13px; }
.pps-calendar-selection > div:first-child small { color: var(--pps-agent-muted); font-size: 10px; line-height: 1.4; }
.pps-calendar-selection-actions { display: flex; align-items: center; justify-content: flex-end; gap: 7px; }
.pps-calendar-selection-actions button { min-height: 40px; white-space: nowrap; }
.pps-service-entry-forms { display: grid; grid-template-columns: 1fr; gap: 18px; align-items: start; }
.pps-service-report-layout { display: grid; grid-template-columns: minmax(320px,.68fr) minmax(0,1.35fr); gap: 18px; align-items: start; }
.pps-service-performance-layout { display: grid; grid-template-columns: minmax(0,1.35fr) minmax(320px,.65fr); gap: 18px; align-items: start; }
.pps-service-performance-layout #pps-service-report-form { position: sticky; top: 96px; border-top: 4px solid var(--pps-agent-red); }
.pps-service-filter-card { display: grid; gap: 16px; margin-bottom: 18px; border-top: 4px solid var(--pps-agent-red); }
.pps-service-filter-card > header p:last-child { margin: 5px 0 0; color: var(--pps-agent-muted); font-size: 11px; line-height: 1.5; }
.pps-service-filter-steps { display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); gap: 10px; margin: 0; padding: 0; list-style: none; }
.pps-service-filter-steps > li { display: grid; grid-template-columns: 29px minmax(0,1fr); align-items: start; gap: 9px; min-width: 0; padding: 13px; border: 1px solid var(--pps-agent-line); border-radius: 11px; background: #fafbfc; }
.pps-service-filter-steps > li > span { display: grid; width: 29px; height: 29px; place-items: center; border-radius: 9px; background: var(--pps-agent-red); color: #fff; font-size: 11px; font-weight: 850; }
.pps-service-filter-steps > li > div { display: grid; align-content: start; gap: 7px; min-width: 0; }
.pps-service-filter-steps label, .pps-service-filter-presets label { display: grid; gap: 5px; color: #4f5660; font-size: 11px; font-weight: 750; }
.pps-service-filter-steps select, .pps-service-filter-steps input, .pps-service-filter-presets select, .pps-service-filter-presets input { width: 100%; min-width: 0; min-height: 42px; margin: 0; padding: 8px 9px; border: 1px solid #d4d9df; border-radius: 9px; background: #fff; color: var(--pps-agent-ink); font: 12px/1.35 inherit; }
.pps-service-filter-steps small { color: var(--pps-agent-muted); font-size: 9px; line-height: 1.4; }
.pps-service-filter-dates { display: grid; grid-template-columns: minmax(0,1fr) auto minmax(0,1fr); align-items: center; gap: 5px; }
.pps-service-filter-dates input { padding-inline: 6px; font-size: 10px; }
.pps-service-filter-steps > li:last-child strong { color: var(--pps-agent-red); font-size: 14px; }
.pps-service-filter-selection-actions { display: grid; gap: 5px; }
.pps-service-filter-selection-actions button { width: 100%; min-height: 40px; padding-inline: 8px; white-space: normal; }
.pps-service-filter-presets { display: grid; grid-template-columns: minmax(180px,.8fr) auto minmax(220px,1.2fr) auto auto; align-items: end; gap: 8px; padding-top: 15px; border-top: 1px solid var(--pps-agent-line); }
.pps-service-filter-presets button { min-height: 42px; white-space: nowrap; }
.pps-service-masterdata-layout { display: grid; grid-template-columns: minmax(320px,.72fr) minmax(0,1.28fr); gap: 18px; align-items: start; }
.pps-masterdata-tabs { display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); gap: 6px; margin: 0 0 16px; padding: 5px; border: 1px solid #dfe2e6; border-radius: 13px; background: #eef0f3; }
.pps-masterdata-tabs button { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-width: 0; min-height: 48px; padding: 9px 12px; border: 0; border-radius: 9px; background: transparent; color: #555e68; font: 750 12px/1.25 inherit; cursor: pointer; }
.pps-masterdata-tabs button > span { display: grid; flex: 0 0 auto; min-width: 25px; height: 25px; place-items: center; border-radius: 8px; background: #dde1e5; color: #69717b; font-size: 9px; font-weight: 850; }
.pps-masterdata-tabs button:hover { background: rgba(255,255,255,.62); color: var(--pps-agent-ink); }
.pps-masterdata-tabs button.is-active { background: #fff; color: var(--pps-agent-red); box-shadow: 0 3px 10px rgba(33,39,46,.09); }
.pps-masterdata-tabs button.is-active > span { background: var(--pps-agent-red); color: #fff; }
.pps-masterdata-tabs button:focus-visible { outline: 3px solid rgba(133,11,18,.2); outline-offset: 1px; }
.pps-masterdata-hub { display: block; }
.pps-masterdata-card { display: grid; align-content: start; gap: 18px; }
.pps-masterdata-card[hidden] { display: none; }
.pps-masterdata-card > header { margin-bottom: 0; }
.pps-masterdata-card > header p:last-child { margin: 5px 0 0; color: var(--pps-agent-muted); font-size: 11px; line-height: 1.45; }
.pps-masterdata-templates { grid-column: 1 / -1; }
.pps-masterdata-template-layout { display: grid; grid-template-columns: minmax(320px,.75fr) minmax(0,1.25fr); gap: 20px; align-items: start; }
.pps-masterdata-list-heading { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding-top: 15px; border-top: 1px solid var(--pps-agent-line); color: #4f5660; font-size: 12px; }
.pps-masterdata-list-heading span { display: grid; min-width: 24px; height: 24px; place-items: center; padding: 0 6px; border-radius: 999px; background: #f1e5e6; color: var(--pps-agent-red); font-size: 10px; font-weight: 800; }
.pps-masterdata-list { display: grid; gap: 8px; }
.pps-masterdata-item { display: grid; grid-template-columns: minmax(0,1fr) auto; align-items: center; gap: 12px; padding: 12px; border: 1px solid var(--pps-agent-line); border-radius: 10px; background: #fff; }
.pps-masterdata-item p { margin: 3px 0 0; color: var(--pps-agent-muted); font-size: 10px; line-height: 1.4; }
.pps-masterdata-item > small { color: var(--pps-agent-muted); font-size: 10px; font-weight: 700; text-align: right; }
.pps-masterdata-item button { min-height: 38px; }
.pps-integration-masterdata { border-top: 4px solid var(--pps-agent-red); }
.pps-integration-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 16px; }
.pps-integration-card { display: grid; align-content: start; gap: 12px; padding: 17px; border: 1px solid var(--pps-agent-line); border-radius: 12px; background: #fbfbfc; }
.pps-integration-card-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 10px; }
.pps-integration-card h3 { margin: 2px 0 0; color: var(--pps-agent-ink); font-size: 18px; }
.pps-integration-card > p { margin: 0; color: var(--pps-agent-muted); font-size: 11px; line-height: 1.5; }
.pps-integration-card > label { display: grid; gap: 5px; }
.pps-integration-card label > span { color: #4f5660; font-size: 11px; font-weight: 750; }
.pps-integration-card input { width: 100%; min-height: 42px; margin: 0; padding: 9px 10px; border: 1px solid #d4d9df; border-radius: 9px; background: #fff; color: var(--pps-agent-ink); font: 13px/1.4 inherit; }
.pps-integration-card > small { color: var(--pps-agent-muted); font-size: 10px; line-height: 1.5; }
.pps-integration-status { flex: 0 0 auto; padding: 5px 8px; border-radius: 999px; font-size: 9px; font-weight: 850; }
.pps-integration-status.is-online { background: #e4f4ea; color: #16713a; }
.pps-integration-status.is-offline { background: #f3e6e7; color: var(--pps-agent-red); }
.pps-integration-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 7px; }
.pps-integration-actions a { display: inline-flex; align-items: center; justify-content: center; text-decoration: none; }
.pps-integration-meta { min-height: 17px; }
.pps-integration-save { grid-column: 1 / -1; display: flex; justify-content: flex-end; }
.pps-integration-webhook { padding: 14px; border: 1px solid var(--pps-agent-line); border-radius: 11px; background: #fff; }
.pps-integration-webhook summary { color: var(--pps-agent-ink); font-size: 12px; font-weight: 800; cursor: pointer; }
.pps-integration-webhook p { color: var(--pps-agent-muted); font-size: 11px; line-height: 1.5; }
.pps-integration-webhook pre { max-width: 100%; overflow: auto; padding: 12px; border-radius: 8px; background: #24282d; color: #f4f6f8; font-size: 10px; white-space: pre-wrap; word-break: break-all; }
.pps-service-masterdata-layout #pps-project-form { background: #fbfbfc; }
.pps-project-master-list { display: grid; gap: 9px; }
.pps-project-master-item { display: grid; grid-template-columns: minmax(0,1fr) auto; align-items: center; gap: 14px; padding: 13px; border: 1px solid var(--pps-agent-line); border-radius: 11px; }
.pps-project-master-item p { margin: 4px 0; color: #4f5660; font-size: 12px; }
.pps-project-master-item small { color: var(--pps-agent-muted); font-size: 10px; line-height: 1.45; }
.pps-project-master-usage { display: grid; justify-items: end; gap: 3px; min-width: 130px; }
.pps-project-master-usage strong { color: var(--pps-agent-red); }
.pps-time-entry-dialog { width: min(820px, calc(100% - 28px)); }
.pps-time-entry-dialog #pps-time-entry-form { border: 0; border-top: 4px solid var(--pps-agent-red); border-radius: 0; box-shadow: none; }
.pps-time-entry-dialog-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 15px; }
.pps-service-form { display: grid; gap: 12px; }
.pps-service-form h2 { margin: -2px 0 5px; }
.pps-service-form-heading { display: flex; align-items: flex-start; gap: 11px; padding-bottom: 4px; }
.pps-service-form-heading h2 { margin: 0 0 3px; }
.pps-service-form-heading p:last-child { margin: 0; color: var(--pps-agent-muted); font-size: 11px; line-height: 1.45; }
.pps-service-step { display: grid; flex: 0 0 auto; min-width: 31px; height: 31px; padding: 0 7px; place-items: center; border-radius: 9px; background: var(--pps-agent-red); color: #fff; font-size: 13px; font-weight: 850; box-shadow: 0 5px 12px rgba(133,11,18,.16); }
.pps-service-step.is-muted { background: #e8eaed; color: #555e68; box-shadow: none; }
.pps-service-form > label, .pps-service-form-row > label { display: grid; gap: 5px; }
.pps-service-form label > span { color: #4f5660; font-size: 11px; font-weight: 750; }
.pps-service-form input, .pps-service-form select, .pps-service-form textarea { width: 100%; min-height: 42px; margin: 0; padding: 9px 10px; border: 1px solid #d4d9df; border-radius: 9px; background: #fff; color: var(--pps-agent-ink); font: 13px/1.4 inherit; box-shadow: none; }
.pps-service-form input:focus, .pps-service-form select:focus, .pps-service-form textarea:focus { border-color: var(--pps-agent-red); outline: 3px solid rgba(133,11,18,.09); }
.pps-service-form textarea { resize: vertical; }
.pps-service-form-row { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 10px; }
[data-entry-range-fields][hidden], [data-entry-template-tools][hidden] { display: none; }
.pps-service-checkbox { display: flex !important; align-items: center; grid-template-columns: auto 1fr; }
.pps-service-checkbox input { width: 18px; min-height: 18px; accent-color: var(--pps-agent-red); }
.pps-entry-range-row { align-items: end; }
.pps-entry-weekend-option { min-height: 42px; padding: 8px 10px; border: 1px solid #e0e3e7; border-radius: 9px; background: #fafbfc; font-size: 11px; }
.pps-entry-date-hint { margin: -5px 0 0; color: var(--pps-agent-muted); font-size: 10px; line-height: 1.4; }
.pps-entry-date-hint.is-error { color: #a70d17; }
.pps-service-template-picker { display: grid; grid-template-columns: minmax(0,1fr) auto; align-items: end; gap: 9px; padding: 12px; border: 1px solid #e1d0d2; border-radius: 11px; background: #fff8f8; }
.pps-service-template-picker label, .pps-template-save-box > label:last-of-type { display: grid; gap: 5px; }
.pps-service-template-picker label > span, .pps-template-save-box label > span { color: #4f5660; font-size: 11px; font-weight: 750; }
.pps-service-template-picker button { min-height: 42px; }
.pps-service-template-picker #pps-delete-service-template { grid-column: 2; justify-self: end; min-height: 28px; }
.pps-template-save-box { display: grid; gap: 9px; padding: 12px; border: 1px solid #e0e3e7; border-radius: 10px; background: #fafbfc; }
.pps-template-save-box > small { color: var(--pps-agent-muted); font-size: 10px; }
.pps-service-form > .pps-agent-primary:last-child { min-height: 46px; margin-top: 2px; }
.pps-service-calendar-layout #pps-schedule-form { position: sticky; top: 96px; border-top: 4px solid var(--pps-agent-red); }
.pps-service-entries-card { margin-top: 18px; }
.pps-service-performance-layout .pps-service-entries-card { margin-top: 0; }
.pps-time-entry-list, .pps-service-report-list { display: grid; gap: 8px; }
.pps-position-source-legend { display: flex; flex-wrap: wrap; gap: 7px; margin: -6px 0 12px; }
.pps-position-source-legend span, .pps-position-type { display: inline-flex; align-items: center; width: fit-content; padding: 4px 8px; border-radius: 999px; font-size: 9px; font-weight: 850; letter-spacing: .04em; text-transform: uppercase; }
.pps-position-source-legend .is-time, .pps-position-type.is-time { background: #e9f1fb; color: #315f91; }
.pps-position-source-legend .is-fixed, .pps-position-type.is-fixed { background: #fff0dc; color: #8a560f; }
.pps-position-source-legend .is-ticket, .pps-position-type.is-ticket { background: #f0e7f8; color: #6b3b94; }
.pps-time-entry { display: grid; grid-template-columns: auto minmax(0,1fr) auto; align-items: center; gap: 12px; padding: 13px; border: 1px solid var(--pps-agent-line); border-radius: 11px; }
.pps-time-entry.is-time { border-left: 4px solid #557cab; }
.pps-time-entry.is-fixed { border-left: 4px solid #c67a18; }
.pps-time-entry.is-ticket { border-left: 4px solid #8a4ab0; }
.pps-time-entry .pps-position-type { margin-bottom: 5px; }
.pps-time-entry > input { width: 18px; height: 18px; accent-color: var(--pps-agent-red); }
.pps-time-entry p, .pps-service-report p { margin: 3px 0; white-space: pre-wrap; }
.pps-time-entry small, .pps-service-report small { color: var(--pps-agent-muted); font-size: 10px; }
.pps-time-entry.is-reported { background: #f8faf9; }
.pps-time-entry-amount { display: grid; justify-items: end; gap: 4px; min-width: 110px; }
.pps-time-entry-actions { display: flex; align-items: center; justify-content: flex-end; gap: 9px; }
.pps-time-entry-actions button { padding: 2px 0; font-size: 10px; }
.pps-service-report { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 13px; border: 1px solid var(--pps-agent-line); border-radius: 11px; }
.pps-service-report-actions { display: flex; gap: 7px; }
.pps-service-report-archive { margin-top: 18px; }
.pps-service-report-actions a { display: inline-flex; align-items: center; justify-content: center; text-decoration: none; }
.pps-report-selection-summary { padding: 11px 13px; border: 1px dashed #cbd0d6; border-radius: 10px; background: #f7f8f9; color: var(--pps-agent-muted); font-size: 11px; font-weight: 700; }
.pps-report-selection-summary.has-selection { border-style: solid; border-color: #d8b0b3; background: #fff7f7; color: var(--pps-agent-red); }
.pps-plaud-config { margin-top: 18px; border-left: 4px solid var(--pps-agent-red); }
.pps-plaud-config > p { color: var(--pps-agent-muted); }
.pps-plaud-config pre { padding: 14px; overflow-x: auto; border-radius: 10px; background: #171b22; color: #e9edf2; font: 11px/1.6 ui-monospace,SFMono-Regular,Menlo,monospace; white-space: pre-wrap; }

.pps-agent-empty { display: grid; justify-items: center; align-content: center; min-height: 220px; padding: 28px; color: var(--pps-agent-muted); text-align: center; }
.pps-agent-empty > span:first-child { display: grid; width: 50px; height: 50px; place-items: center; border-radius: 14px; background: #f1e5e6; color: var(--pps-agent-red); font-size: 22px; }
.pps-agent-empty h2 { margin: 13px 0 3px; color: var(--pps-agent-ink); font-size: 19px; }
.pps-agent-empty p, .pps-agent-muted { margin: 0; }
.pps-agent-error { padding: 16px; border: 1px solid #ecc4c7; border-radius: 10px; background: #fff1f2; color: #a70d17; }
.pps-agent-spinner { border: 3px solid #e4d2d4; border-top-color: var(--pps-agent-red); border-radius: 50% !important; background: none !important; animation: pps-agent-spin .8s linear infinite; }

@keyframes pps-agent-spin { to { transform: rotate(360deg); } }
@keyframes pps-agent-notice-in { from { opacity: 0; transform: translateY(-8px); } to { opacity: 1; transform: translateY(0); } }

@media (max-width: 980px) {
  .pps-agent-metrics { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .pps-agent-overview-grid { grid-template-columns: 1fr; }
  .pps-agent-ticket-layout { grid-template-columns: minmax(280px,.8fr) minmax(0,1.2fr); }
  .pps-agent-ticket-controls { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .pps-agent-ticket-meta { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .pps-service-calendar-layout { grid-template-columns: 1fr; }
	.pps-service-calendar-layout #pps-schedule-form { position: static; }
	.pps-service-summary { grid-template-columns: repeat(2,minmax(0,1fr)); }
	.pps-service-filter-steps { grid-template-columns: repeat(2,minmax(0,1fr)); }
	.pps-service-filter-presets { grid-template-columns: repeat(2,minmax(0,1fr)); }
}

@media (max-width: 720px) {
	.pps-agent-notice { top: 8px; right: 8px; width: calc(100% - 16px); padding: 14px 14px 14px 43px; }
	body:has(#pps-agent-portal) #main-content .container,
	body:has(.pps-agent-login) #main-content .container { width: 100% !important; max-width: none !important; padding-right: 0 !important; padding-left: 0 !important; }
  #pps-agent-portal, .pps-agent-login { width: calc(100% - 16px); margin-top: 14px; }
  .pps-agent-login { min-height: 0; margin-bottom: 34px; padding: 36px 24px 30px; border-radius: 17px; }
  .pps-agent-login::after { top: 27px; right: 22px; width: 42px; height: 42px; border-radius: 13px; font-size: 21px; }
  .pps-agent-login h1 { margin-right: 54px; font-size: 29px; }
  .pps-agent-login > h1 + p { font-size: 14px; line-height: 1.5; }
  .pps-agent-login form { gap: 15px; margin-top: 25px; }
  .pps-agent-login input[type="text"], .pps-agent-login input[type="password"], .pps-agent-login input[type="submit"] { min-height: 50px; }
  .pps-agent-hero { align-items: flex-start; padding: 22px 18px; border-radius: 14px 14px 0 0; }
  .pps-agent-profile { display: none; }
  .pps-agent-tabs { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); gap: 5px; padding: 7px; overflow: visible; }
  .pps-agent-tabs button, .pps-agent-tabs a { min-width: 0; min-height: 58px; padding: 7px 4px; flex-direction: column; gap: 4px; font-size: 11px; line-height: 1.15; text-align: center; white-space: normal; }
  .pps-agent-tabs button > span, .pps-agent-tabs a > span { font-size: 14px; line-height: 1; }
  .pps-agent-tabs b { position: absolute; top: 4px; right: 7px; min-width: 18px; height: 18px; padding: 0 4px; font-size: 9px; }
  .pps-agent-tabs button { position: relative; }
  .pps-agent-tabs a { margin-left: 0; }
  .pps-agent-metrics { gap: 8px; }
  .pps-agent-metrics button { min-height: 118px; padding: 15px; }
  .pps-agent-metrics strong { font-size: 32px; }
  .pps-agent-card { min-width: 0; padding: 16px 14px; }
  .pps-agent-ticket-layout { display: block; min-height: 620px; }
  .pps-agent-queue { border-right: 0; }
  .pps-agent-queue > header { align-items: flex-start; gap: 12px; }
  .pps-agent-queue-actions { align-items: stretch; flex-direction: column-reverse; }
  .pps-agent-queue-actions .pps-agent-icon-button { align-self: flex-end; }
  .pps-agent-ticket-list { max-height: none; }
  .pps-agent-ticket-detail { display: none; position: relative; padding: 16px 12px; }
  .pps-agent-ticket-detail.is-open { display: block; }
  .pps-agent-ticket-detail.is-open + * { display: none; }
  .pps-agent-ticket-detail.is-open { background: #fff; }
  .pps-agent-queue:has(+ .pps-agent-ticket-detail.is-open) { display: none; }
  .pps-agent-back { display: block; }
  .pps-agent-detail-header { display: block; }
  .pps-agent-ticket-controls { grid-template-columns: 1fr; }
  .pps-agent-ticket-meta { grid-template-columns: 1fr 1fr; }
  .pps-agent-message { max-width: 95%; }
  .pps-agent-reply-options { align-items: flex-start; flex-direction: column; }
  .pps-agent-reply-options input[type="file"] { max-width: 100%; }
  .pps-agent-reply .pps-agent-primary { width: 100%; min-height: 48px; }
  .pps-agent-section-heading { align-items: stretch; flex-direction: column; padding: 16px 14px; }
  .pps-agent-section-heading select { width: 100%; }
  .pps-agent-heading-actions { display: grid; grid-template-columns: 1fr 1fr; }
  .pps-agent-heading-actions button { width: 100%; min-height: 48px; padding-inline: 8px; }
  .pps-agent-worker-status { width: fit-content; white-space: normal; }
  .pps-agent-provider-status { align-items: stretch; flex-direction: column; }
  .pps-agent-provider-status > i { transform: rotate(90deg); }
  .pps-agent-provider-chip small { white-space: normal; }
  .pps-worker-grid { grid-template-columns: 1fr; }
  .pps-worker-config-heading, .pps-worker-mode-heading, .pps-worker-token-actions, .pps-worker-security { align-items: stretch; flex-direction: column; }
  .pps-worker-mode-options { grid-template-columns: 1fr; }
	.pps-effort-rules-heading { align-items: stretch; flex-direction: column; }
	.pps-effort-rules-heading button { width: 100%; }
  .pps-worker-config-heading button, .pps-worker-token-actions button { width: 100%; }
  .pps-agent-claude { padding: 16px 13px; }
  .pps-agent-claude-actions { flex-direction: column-reverse; }
  .pps-agent-claude-actions button { width: 100%; min-height: 46px; }
  .pps-agent-learning-card { padding: 16px; }
  .pps-agent-learning-actions { flex-direction: column; }
  .pps-agent-learning-actions button { width: 100%; min-height: 46px; }
  .pps-service-heading { align-items: stretch; }
  .pps-service-view-tabs { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); overflow: visible; }
  .pps-service-view-tabs button { justify-content: center; min-width: 0; min-height: 48px; padding: 7px 5px; font-size: 11px; }
  .pps-service-entry-forms, .pps-service-report-layout, .pps-service-masterdata-layout, .pps-service-performance-layout { grid-template-columns: 1fr; }
	.pps-service-filter-steps, .pps-service-filter-presets { grid-template-columns: 1fr; }
	.pps-service-filter-steps > li { grid-template-columns: 32px minmax(0,1fr); padding: 12px 10px; }
	.pps-service-filter-steps select, .pps-service-filter-steps input, .pps-service-filter-presets select, .pps-service-filter-presets input { min-height: 48px; font-size: 16px; }
	.pps-service-filter-presets button, .pps-service-filter-selection-actions button { width: 100%; min-height: 48px; }
	.pps-masterdata-template-layout { grid-template-columns: 1fr; }
	.pps-masterdata-tabs { gap: 4px; padding: 4px; }
	.pps-masterdata-tabs button { min-height: 56px; padding: 7px 4px; flex-direction: column; gap: 4px; font-size: 11px; line-height: 1.15; text-align: center; white-space: normal; }
	.pps-masterdata-tabs button > span { min-width: 22px; height: 22px; border-radius: 7px; }
	.pps-masterdata-templates { grid-column: 1; }
	.pps-service-performance-layout #pps-service-report-form { position: static; }
	.pps-service-form-row { grid-template-columns: 1fr; }
	.pps-service-form input, .pps-service-form select, .pps-service-form textarea, .pps-agent-filters input, .pps-agent-filters select, .pps-agent-ticket-controls input, .pps-agent-ticket-controls select { min-height: 48px; font-size: 16px; }
	.pps-service-form textarea { min-height: 96px; }
	.pps-agent-primary, .pps-agent-secondary, .pps-agent-icon-button { min-height: 48px; }
	.pps-agent-dialog-close { flex-basis: 44px; width: 44px; height: 44px; }
	.pps-time-entry-dialog { width: calc(100% - 12px); max-height: calc(100dvh - 12px); }
	.pps-time-entry-dialog #pps-time-entry-form { padding: 17px 14px 20px; }
	.pps-time-entry-dialog-heading { gap: 9px; }
	.pps-calendar-selection { align-items: stretch; flex-direction: column; }
	.pps-calendar-selection-actions { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); }
	.pps-calendar-selection-actions button { width: 100%; min-height: 46px; padding-inline: 10px; white-space: normal; }
	.pps-service-template-picker { grid-template-columns: 1fr; }
	.pps-service-template-picker button { width: 100%; min-height: 44px; }
	.pps-service-template-picker #pps-delete-service-template { grid-column: 1; justify-self: stretch; min-height: 44px; }
	.pps-template-save-box { padding: 13px; }
  .pps-calendar-day { min-height: 78px; padding: 5px; }
  .pps-calendar-day > span { padding: 3px; font-size: 8px; }
  .pps-agent-ticket-service-actions, .pps-service-report, .pps-service-report-actions { align-items: stretch; flex-direction: column; }
  .pps-time-entry { grid-template-columns: auto minmax(0,1fr); }
  .pps-time-entry-amount { grid-column: 2; justify-items: start; }
	.pps-time-entry-actions { justify-content: flex-start; }
	.pps-time-entry-actions button { min-height: 42px; padding: 8px 4px; }
	.pps-project-master-item { grid-template-columns: 1fr; }
	.pps-project-master-usage { justify-items: start; }
	.pps-masterdata-item { grid-template-columns: 1fr; }
	.pps-masterdata-item > small { text-align: left; }
  .pps-agent-dialog { width: calc(100% - 16px); max-height: calc(100dvh - 16px); border-radius: 14px; }
  .pps-agent-dialog form { gap: 15px; padding: 19px 16px; }
  .pps-agent-ticket-form-grid { grid-template-columns: 1fr; gap: 11px; }
  .pps-agent-ticket-description { grid-column: auto; }
  .pps-agent-dialog footer { flex-direction: column-reverse; }
  .pps-agent-dialog footer button { width: 100%; min-height: 48px; }
}

/* Personal ticket filter views 1.43.0 */
.pps-agent-filters { grid-template-columns: minmax(0,1fr) minmax(145px,auto) auto; }
.pps-agent-filter-toggle {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  min-height: 42px;
  padding: 8px 11px;
  border: 1px solid #d9dde2;
  border-radius: 9px;
  background: #fff;
  color: var(--pps-agent-ink);
  font: 750 12px/1 inherit;
  cursor: pointer;
}
.pps-agent-filter-toggle:hover,
.pps-agent-filter-toggle.is-active { border-color: #c78f93; color: var(--pps-agent-red); }
.pps-agent-filter-toggle b { display: inline-grid; min-width: 19px; height: 19px; padding: 0 5px; place-items: center; border-radius: 999px; background: var(--pps-agent-red); color: #fff; font-size: 9px; }
.pps-agent-filter-toggle b[hidden] { display: none; }
.pps-ticket-filter-presets { display: flex; align-items: center; gap: 7px; padding: 0 14px 9px; }
.pps-ticket-filter-presets select { min-width: 0; width: 100%; min-height: 34px; padding: 5px 8px; border: 1px solid #dde1e5; border-radius: 8px; background: #fff; color: var(--pps-agent-ink); font: 700 11px/1.2 inherit; }
.pps-ticket-filter-presets .pps-agent-link { flex: 0 0 auto; padding: 5px 2px; font-size: 10px; }
.pps-ticket-advanced-filters { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 8px; margin: 0 10px 10px; padding: 10px; border: 1px solid #e1e4e8; border-radius: 10px; background: #f7f8f9; }
.pps-ticket-advanced-filters[hidden] { display: none !important; }
.pps-ticket-advanced-filters label { display: grid; gap: 4px; min-width: 0; }
.pps-ticket-advanced-filters label > span { color: var(--pps-agent-muted); font-size: 8px; font-weight: 850; letter-spacing: .05em; text-transform: uppercase; }
.pps-ticket-advanced-filters select,
.pps-ticket-filter-save input { width: 100%; min-width: 0; min-height: 34px; padding: 6px 8px; border: 1px solid #d7dce1; border-radius: 8px; background: #fff; color: var(--pps-agent-ink); font: 11px/1.25 inherit; }
.pps-ticket-filter-save { grid-column: 1 / -1; display: grid; grid-template-columns: minmax(0,1fr) auto auto; gap: 7px; padding-top: 2px; }
.pps-ticket-filter-save .pps-agent-primary,
.pps-ticket-filter-save .pps-agent-secondary { min-height: 34px; padding: 6px 9px; font-size: 10px; white-space: nowrap; }

@media (max-width: 720px) {
  .pps-agent-filters { grid-template-columns: minmax(0,1fr) auto; }
  .pps-agent-filters #pps-agent-status { grid-column: 1 / -1; grid-row: 2; }
  .pps-agent-filters #pps-ticket-filter-toggle { grid-column: 2; grid-row: 1; }
  .pps-ticket-filter-save { grid-template-columns: 1fr 1fr; }
  .pps-ticket-filter-save input { grid-column: 1 / -1; }
}

@media (max-width: 430px) {
  .pps-ticket-advanced-filters { grid-template-columns: 1fr; }
  .pps-ticket-filter-save { grid-column: 1; grid-template-columns: 1fr; }
  .pps-ticket-filter-save input { grid-column: 1; }
}

/* Compact ticket workspace 1.39.7 */
.pps-agent-ticket-detail {
  padding: 20px;
}

.pps-agent-detail-header {
  align-items: flex-end;
  margin-bottom: 12px;
}

.pps-agent-detail-heading {
  min-width: 0;
}

.pps-agent-detail-header h2 {
  overflow: hidden;
  margin: 1px 0 3px;
  font-size: clamp(20px, 2vw, 27px);
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pps-agent-detail-header .pps-agent-eyebrow {
  margin: 0;
  font-size: 10px;
  letter-spacing: .12em;
}

.pps-agent-detail-customer {
  display: block;
  overflow: hidden;
  font-size: 12px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pps-agent-ticket-controls {
  grid-template-columns: minmax(110px,.8fr) minmax(110px,.8fr) minmax(145px,1.05fr) minmax(95px,.6fr) auto;
  gap: 8px;
  padding: 10px;
  border: 1px solid #e7e9ec;
  border-radius: 11px;
}

.pps-agent-ticket-controls label {
  gap: 3px;
  font-size: 9px;
  letter-spacing: .035em;
}

.pps-agent-ticket-controls input,
.pps-agent-ticket-controls select {
  min-height: 36px;
  padding: 6px 9px;
  font-size: 12px;
}

.pps-agent-ticket-save {
  min-width: 104px;
  min-height: 36px;
  padding: 7px 13px;
}

.pps-agent-ticket-contextbar {
  display: grid;
  grid-template-columns: minmax(0,1fr) auto;
  align-items: center;
  gap: 10px 16px;
  margin: 10px 0 17px;
  padding: 8px 10px;
  border: 1px solid var(--pps-agent-line);
  border-radius: 11px;
  background: #fff;
}

.pps-agent-ticket-meta {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0;
  min-width: 0;
  margin: 0;
}

.pps-agent-ticket-meta div {
  display: flex;
  align-items: baseline;
  gap: 6px;
  min-width: 0;
  padding: 3px 10px;
  border: 0;
  border-left: 1px solid var(--pps-agent-line);
  border-radius: 0;
}

.pps-agent-ticket-meta div:first-child {
  padding-left: 0;
  border-left: 0;
}

.pps-agent-ticket-meta span {
  flex: 0 0 auto;
  font-size: 8px;
  letter-spacing: .045em;
}

.pps-agent-ticket-meta strong {
  min-width: 0;
  max-width: 200px;
  overflow: hidden;
  font-size: 11px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pps-agent-ticket-service-actions {
  align-items: center;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 6px;
  margin: 0;
}

.pps-agent-ticket-service-actions .pps-agent-primary,
.pps-agent-ticket-service-actions .pps-agent-secondary {
  min-height: 34px;
  padding: 6px 10px;
  font-size: 11px;
  white-space: nowrap;
}

@media (max-width: 1100px) {
  .pps-agent-ticket-contextbar { grid-template-columns: 1fr; }
  .pps-agent-ticket-service-actions { justify-content: flex-start; }
}

@media (max-width: 980px) {
  .pps-agent-ticket-controls { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .pps-agent-ticket-save { width: 100%; }
}

@media (max-width: 720px) {
  .pps-agent-ticket-detail { padding: 14px 10px; }
  .pps-agent-detail-header { display: block; }
  .pps-agent-detail-header h2 { white-space: normal; }
  .pps-agent-ticket-controls { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .pps-agent-ticket-controls label:nth-child(3),
  .pps-agent-ticket-save { grid-column: 1 / -1; }
  .pps-agent-ticket-contextbar { padding: 8px; }
  .pps-agent-ticket-meta { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); width: 100%; }
  .pps-agent-ticket-meta div,
  .pps-agent-ticket-meta div:first-child { display: grid; gap: 1px; padding: 6px 8px; border: 0; }
  .pps-agent-ticket-meta strong { max-width: 100%; }
  .pps-agent-ticket-service-actions { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); }
  .pps-agent-ticket-service-actions .pps-agent-primary,
  .pps-agent-ticket-service-actions .pps-agent-secondary { width: 100%; padding-inline: 5px; white-space: normal; }
}

@media (max-width: 430px) {
  .pps-agent-ticket-controls { grid-template-columns: 1fr; }
  .pps-agent-ticket-controls label:nth-child(3),
  .pps-agent-ticket-save { grid-column: auto; }
  .pps-agent-ticket-service-actions { grid-template-columns: 1fr; }
}

/* Instant ticket preview 1.39.6 */
.pps-agent-ticket-detail.is-preview {
  min-height: 420px;
}

.pps-agent-ticket-preview-status {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin: 18px 0;
}

.pps-agent-ticket-preview-loading {
  display: grid;
  grid-template-columns: auto 1fr;
  align-items: center;
  gap: 6px 14px;
  padding: 22px;
  border: 1px solid #e2e7eb;
  border-radius: 16px;
  background: linear-gradient(110deg, #f8fafb 8%, #fff 24%, #f8fafb 40%);
  background-size: 220% 100%;
  animation: pps-ticket-preview-shimmer 1.7s linear infinite;
}

.pps-agent-ticket-preview-loading .pps-agent-spinner {
  grid-row: 1 / span 2;
}

.pps-agent-ticket-preview-loading p {
  margin: 0;
  color: #66727c;
}

@keyframes pps-ticket-preview-shimmer {
  to { background-position-x: -220%; }
}

@media (prefers-reduced-motion: reduce) {
  .pps-agent-ticket-preview-loading { animation: none; }
}

@media (max-width: 560px) {
	.pps-masterdata-tabs { grid-template-columns: repeat(2,minmax(0,1fr)); }
	.pps-integration-grid { grid-template-columns: 1fr; }
	.pps-integration-save { grid-column: 1; }
	.pps-integration-actions { display: grid; grid-template-columns: 1fr; }
	.pps-integration-actions > * { width: 100%; min-height: 44px; }
	.pps-service-calendar-scroll { overflow-x: visible; }
	.pps-service-calendar-weekdays, .pps-service-calendar { min-width: 0; }
	.pps-service-calendar-weekdays { padding-inline: 0; font-size: 9px; }
	.pps-calendar-day { grid-template-columns: repeat(3,6px); grid-auto-rows: min-content; justify-content: center; gap: 3px; min-height: 58px; padding: 5px 2px; text-align: center; }
	.pps-calendar-day > strong { grid-column: 1 / -1; justify-self: center; }
	.pps-calendar-day > span { width: 6px; height: 6px; padding: 0; border: 0; border-radius: 50%; background: #557cab; font-size: 0; line-height: 0; }
	.pps-calendar-day > span.is-ticket { background: #8a4ab0; }
	.pps-calendar-day > span.is-onsite { background: #c67a18; }
	.pps-calendar-day > span.is-internal { background: #737b86; }
	.pps-calendar-more { grid-column: 1 / -1; font-size: 8px; }
	.pps-time-entry-actions { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); width: 100%; gap: 6px; }
	.pps-time-entry-actions button { width: 100%; border: 1px solid #e0e3e7; border-radius: 8px; background: #fff; }
}

@media (max-width: 430px) {
  .pps-agent-metrics { grid-template-columns: 1fr 1fr; }
  .pps-agent-metrics button { min-height: 108px; }
  .pps-agent-metrics small { display: none; }
  .pps-agent-filters { grid-template-columns: 1fr; }
  .pps-agent-ticket-meta { grid-template-columns: 1fr; }
  .pps-service-calendar-card { padding: 10px; }
	.pps-calendar-toolbar { align-items: stretch !important; flex-direction: column; }
	.pps-calendar-navigation { justify-content: space-between; }
	.pps-calendar-navigation h2 { min-width: 0; font-size: 18px; }
	.pps-calendar-today { width: 100%; }
	.pps-service-summary { grid-template-columns: 1fr 1fr; }
	.pps-service-summary button { padding: 12px; }
	.pps-service-summary strong { font-size: 21px; }
	.pps-calendar-selection-actions { grid-template-columns: 1fr; }
	.pps-entry-range-row { grid-template-columns: 1fr; }
	.pps-masterdata-tabs button { font-size: 10px; }
}

.pps-service-view-tabs button:focus-visible, .pps-service-summary button:focus-visible, .pps-calendar-day:focus-visible { outline: 3px solid rgba(133,11,18,.2); outline-offset: 2px; }

@media (prefers-reduced-motion: reduce) {
  #pps-agent-portal * { animation-duration: .01ms !important; transition-duration: .01ms !important; }
}

/* Unified Point PPS portal design system 1.33.0 */
:root {
  --pps-agent-red: #94131a;
  --pps-agent-red-dark: #68090e;
  --pps-agent-ink: #1d232b;
  --pps-agent-muted: #68717d;
  --pps-agent-line: #e2e5e9;
  --pps-agent-soft: #f6f7f8;
  --pps-agent-white: #fff;
  --pps-agent-radius-sm: 10px;
  --pps-agent-radius-md: 14px;
  --pps-agent-radius-lg: 18px;
  --pps-agent-shadow: 0 18px 50px rgba(28, 32, 39, .1);
  --pps-agent-focus: 0 0 0 3px rgba(148, 19, 26, .16);
}

#pps-agent-portal,
.pps-agent-login {
  width: min(1240px, calc(100vw - 32px));
  margin: 32px auto 48px;
  color: var(--pps-agent-ink);
  font-family: Overpass, Helvetica, Arial, Lucida, sans-serif;
}

.pps-agent-hero {
  min-height: 164px;
  align-items: center;
  padding: 30px 34px;
  border-radius: var(--pps-agent-radius-lg) var(--pps-agent-radius-lg) 0 0;
  background:
    radial-gradient(circle at 96% 120%, transparent 0 122px, rgba(255,255,255,.08) 123px 124px, transparent 125px),
    linear-gradient(125deg, var(--pps-agent-red-dark), #95131a 62%, #b2222b);
  box-shadow: none;
}

.pps-agent-hero h1 {
  font-size: clamp(31px, 3.7vw, 43px);
  font-weight: 680;
  letter-spacing: -.035em;
}

.pps-agent-tabs {
  padding: 8px;
  border-color: var(--pps-agent-line);
  border-radius: 0 0 var(--pps-agent-radius-md) var(--pps-agent-radius-md);
  box-shadow: 0 8px 26px rgba(28, 32, 39, .06);
}

.pps-agent-tabs button,
.pps-agent-tabs a,
.pps-agent-primary,
.pps-agent-secondary,
.pps-agent-icon-button,
.pps-service-view-tabs button,
.pps-masterdata-tabs button {
  border-radius: var(--pps-agent-radius-sm);
}

.pps-agent-tabs button.is-active {
  background: #f5e6e7;
  color: var(--pps-agent-red);
}

.pps-agent-panel { margin-top: 20px; }
.pps-agent-card,
.pps-agent-metrics button,
.pps-agent-ticket-layout,
.pps-agent-section-heading,
.pps-agent-dialog,
.pps-service-calendar-card,
.pps-service-form,
.pps-service-report,
.pps-masterdata-item,
.pps-project-master-item {
  border-color: var(--pps-agent-line);
  border-radius: var(--pps-agent-radius-md);
  box-shadow: 0 7px 24px rgba(28, 32, 39, .055);
}

.pps-agent-card h2,
.pps-agent-section-heading h2,
.pps-agent-queue h2,
.pps-service-form h2,
.pps-agent-dialog h2 { color: var(--pps-agent-ink); letter-spacing: -.02em; }

#pps-agent-portal input,
#pps-agent-portal select,
#pps-agent-portal textarea,
.pps-agent-login input[type="text"],
.pps-agent-login input[type="password"] {
  border-color: #cfd4da !important;
  border-radius: var(--pps-agent-radius-sm) !important;
  background: #fff;
  color: var(--pps-agent-ink);
  box-shadow: none !important;
}

#pps-agent-portal input:focus,
#pps-agent-portal select:focus,
#pps-agent-portal textarea:focus,
.pps-agent-login input[type="text"]:focus,
.pps-agent-login input[type="password"]:focus {
  border-color: var(--pps-agent-red) !important;
  outline: 0;
  box-shadow: var(--pps-agent-focus) !important;
}

#pps-agent-portal :focus-visible,
.pps-agent-login :focus-visible {
  outline: 3px solid rgba(148, 19, 26, .24);
  outline-offset: 2px;
}

.pps-agent-primary,
.pps-agent-login input[type="submit"] {
  border-color: transparent !important;
  background: linear-gradient(120deg, var(--pps-agent-red-dark), #ad1720) !important;
  color: #fff !important;
  box-shadow: 0 9px 20px rgba(104, 9, 14, .17);
}

.pps-agent-secondary { border-color: #d3d7dc; background: #fff; color: #3a414b; }
.pps-agent-notice,
.pps-entry-feedback { border-radius: var(--pps-agent-radius-sm); }

.pps-agent-login {
  max-width: 680px;
  min-height: 0;
  padding: 46px 48px 42px;
  border-color: var(--pps-agent-line);
  border-radius: var(--pps-agent-radius-lg);
  box-shadow: var(--pps-agent-shadow);
}

.pps-agent-login::before { height: 5px; background: linear-gradient(90deg, var(--pps-agent-red-dark), #ad1720); }
.pps-agent-login::after { background: #f5e6e7; color: var(--pps-agent-red); }
.pps-agent-login input[type="text"],
.pps-agent-login input[type="password"],
.pps-agent-login input[type="submit"] { min-height: 50px; border-radius: var(--pps-agent-radius-sm) !important; }

.pps-agent-dialog { border-radius: var(--pps-agent-radius-lg); }
.pps-agent-dialog form { padding: 28px; }
.pps-agent-dialog-close { border-radius: var(--pps-agent-radius-sm); }

@media (max-width: 720px) {
  #pps-agent-portal,
  .pps-agent-login { width: calc(100vw - 16px); margin-top: 14px; }
  .pps-agent-hero { min-height: 0; padding: 24px 19px; }
  .pps-agent-hero h1 { font-size: clamp(29px, 8vw, 37px); }
  .pps-agent-login { padding: 36px 24px 30px; }
  .pps-agent-dialog form { padding: 20px 16px; }
}

@media (max-width: 430px) {
  #pps-agent-portal,
  .pps-agent-login { width: calc(100vw - 10px); margin-top: 8px; }
  .pps-agent-tabs { border-radius: 0 0 12px 12px; }
}

/* Keep the 1.37 authentication composition above legacy cascade layers. */
.pps-agent-login.pps-agent-login {
  display: grid;
  grid-template-columns: minmax(0, .9fr) minmax(360px, 1fr);
  width: min(1040px, calc(100vw - 32px));
  max-width: 1040px;
  min-height: 610px;
  padding: 0;
  overflow: hidden;
}
.pps-agent-login.pps-agent-login::before,
.pps-agent-login.pps-agent-login::after { display: none; }

@media (max-width: 780px) {
  .pps-agent-login.pps-agent-login { grid-template-columns: 1fr; width: calc(100vw - 20px); min-height: 0; padding: 0; }
}

@media (max-width: 480px) {
  .pps-agent-login.pps-agent-login { width: calc(100vw - 14px); margin-top: 14px; padding: 0; }
}
.pps-migration-masterdata {
  display: grid;
  gap: 22px;
}

.pps-migration-summary {
  min-height: 110px;
}

.pps-migration-counts {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.pps-migration-count {
  display: grid;
  gap: 3px;
  padding: 16px;
  border: 1px solid #e3e7eb;
  border-radius: 14px;
  background: #f8fafb;
}

.pps-migration-count span,
.pps-migration-count small {
  color: #66727c;
}

.pps-migration-count strong {
  color: #17242e;
  font-size: 1.7rem;
  line-height: 1.1;
}

.pps-migration-safety {
  padding: 18px 20px;
  border: 1px solid #cfe4d7;
  border-radius: 14px;
  background: #f2faf5;
}

.pps-migration-safety ul {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px 24px;
  margin: 10px 0 0;
  padding-left: 20px;
}

.pps-migration-actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 14px;
}

.pps-migration-note,
#pps-supportcandy-migration-progress {
  color: #586875;
}

.pps-migration-error {
  color: #a61b29;
}

@media (max-width: 720px) {
  .pps-migration-counts,
  .pps-migration-safety ul {
    grid-template-columns: 1fr;
  }
}

/* Guided ticket lifecycle and application shell 1.40.2 */
#pps-agent-portal.pps-agent-portal {
  display: grid;
  grid-template-columns: 214px minmax(0, 1fr);
  grid-template-rows: auto minmax(0, 1fr);
  gap: 18px;
  width: 100%;
  max-width: 1480px;
  align-items: start;
}

#pps-agent-portal > .pps-agent-hero {
  grid-column: 1 / -1;
  grid-row: 1;
  min-height: 104px;
  padding: 22px 28px;
  border-radius: var(--pps-agent-radius-lg);
}

#pps-agent-portal > .pps-agent-hero h1 { font-size: clamp(28px, 3vw, 38px); }
#pps-agent-portal > .pps-agent-hero p:last-child { margin-top: 6px; }

#pps-agent-portal > .pps-agent-tabs {
  position: sticky;
  z-index: 20;
  top: 18px;
  grid-column: 1;
  grid-row: 2;
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 4px;
  padding: 9px;
  border: 1px solid var(--pps-agent-line);
  border-radius: var(--pps-agent-radius-md);
  overflow: visible;
}

#pps-agent-portal > .pps-agent-tabs button,
#pps-agent-portal > .pps-agent-tabs a {
  justify-content: flex-start;
  width: 100%;
  min-height: 43px;
  padding: 9px 11px;
  text-align: left;
}

#pps-agent-portal > .pps-agent-tabs a { margin-left: 0; }
#pps-agent-portal > .pps-agent-tabs .pps-agent-logout { margin-top: 8px; border-top: 1px solid var(--pps-agent-line); border-radius: 0; }
#pps-agent-portal > .pps-agent-tabs b { margin-left: auto; }

#pps-agent-portal > .pps-agent-panel {
  grid-column: 2;
  grid-row: 2;
  min-width: 0;
  margin-top: 0;
}

.pps-ticket-workflow {
  display: grid;
  gap: 14px;
  margin: 0 0 14px;
  padding: 16px;
  border: 1px solid #dfd1d3;
  border-radius: 14px;
  background: linear-gradient(135deg, #fff 0%, #fffafa 100%);
  box-shadow: 0 8px 24px rgba(44, 24, 27, .055);
}

.pps-ticket-workflow > header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
}

.pps-ticket-workflow h3 { margin: 2px 0 0; color: var(--pps-agent-ink); font-size: 18px; }
.pps-ticket-workflow-state { flex: 0 0 auto; padding: 6px 9px; border-radius: 999px; background: #f2e5e6; color: var(--pps-agent-red); font-size: 10px; font-weight: 800; }

.pps-ticket-workflow-steps {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 0;
  margin: 0;
  padding: 0;
  list-style: none;
}

.pps-ticket-workflow-steps li {
  position: relative;
  display: grid;
  justify-items: center;
  gap: 5px;
  color: #8a919a;
  font-size: 10px;
  text-align: center;
}

.pps-ticket-workflow-steps li::before {
  content: "";
  position: absolute;
  z-index: 0;
  top: 13px;
  right: 50%;
  left: -50%;
  height: 2px;
  background: #e1e4e7;
}

.pps-ticket-workflow-steps li:first-child::before { display: none; }
.pps-ticket-workflow-steps li > span { position: relative; z-index: 1; display: grid; width: 27px; height: 27px; place-items: center; border: 2px solid #d9dde1; border-radius: 50%; background: #fff; color: #747c86; font-size: 10px; font-weight: 850; }
.pps-ticket-workflow-steps li.is-complete { color: #276a46; }
.pps-ticket-workflow-steps li.is-complete::before { background: #8fc9a7; }
.pps-ticket-workflow-steps li.is-complete > span { border-color: #3c9362; background: #3c9362; color: #fff; }
.pps-ticket-workflow-steps li.is-current { color: var(--pps-agent-red); }
.pps-ticket-workflow-steps li.is-current > span { border-color: var(--pps-agent-red); color: var(--pps-agent-red); box-shadow: 0 0 0 4px rgba(148, 19, 26, .09); }

.pps-ticket-workflow-body { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; gap: 14px; padding: 13px; border-radius: 11px; background: #fff; }
.pps-ticket-workflow-guidance { display: flex; align-items: center; justify-content: space-between; gap: 16px; min-width: 0; }
.pps-ticket-workflow-guidance p { margin: 0; color: #555f69; font-size: 12px; line-height: 1.5; }
.pps-ticket-next-action { flex: 0 0 auto; min-height: 40px; white-space: nowrap; }
.pps-ticket-workflow-summary { display: grid; grid-template-columns: repeat(4, auto); gap: 6px; }
.pps-ticket-workflow-summary div { display: grid; min-width: 76px; padding: 7px 9px; border-left: 1px solid var(--pps-agent-line); }
.pps-ticket-workflow-summary span { color: var(--pps-agent-muted); font-size: 8px; font-weight: 800; text-transform: uppercase; }
.pps-ticket-workflow-summary strong { color: var(--pps-agent-ink); font-size: 12px; }
.pps-ticket-workflow-shortcuts { display: flex; justify-content: flex-end; gap: 7px; }
.pps-ticket-workflow-shortcuts button { min-height: 34px; padding: 6px 10px; font-size: 11px; }

.pps-ticket-definition {
  margin: 0 0 10px;
  border: 1px solid var(--pps-agent-line);
  border-radius: 11px;
  background: #fff;
  overflow: hidden;
}

.pps-ticket-definition > summary {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
  cursor: pointer;
  list-style: none;
}

.pps-ticket-definition > summary::-webkit-details-marker { display: none; }
.pps-ticket-definition > summary > span:nth-child(2) { display: grid; }
.pps-ticket-definition > summary strong { font-size: 12px; }
.pps-ticket-definition > summary small { color: var(--pps-agent-muted); font-size: 10px; }
.pps-ticket-definition-icon { display: grid; width: 27px; height: 27px; place-items: center; border-radius: 8px; background: #f3e5e6; color: var(--pps-agent-red); font-size: 9px; font-weight: 850; }
.pps-ticket-definition-toggle { color: var(--pps-agent-red); font-size: 10px; font-weight: 800; }
.pps-ticket-definition[open] .pps-ticket-definition-toggle { font-size: 0; }
.pps-ticket-definition[open] .pps-ticket-definition-toggle::after { content: "Schließen"; font-size: 10px; }
.pps-ticket-definition .pps-agent-ticket-controls { grid-template-columns: repeat(3, minmax(0, 1fr)); border: 0; border-top: 1px solid var(--pps-agent-line); border-radius: 0; }
.pps-ticket-definition .pps-agent-ticket-save { width: 100%; }

.pps-ticket-report-dialog { width: min(920px, calc(100% - 28px)); }
.pps-ticket-report-dialog #pps-ticket-report-form { border: 0; border-top: 4px solid var(--pps-agent-red); border-radius: 0; box-shadow: none; }
.pps-ticket-report-items { display: grid; max-height: 310px; gap: 8px; padding-right: 3px; overflow: auto; }
.pps-ticket-report-item { display: grid !important; grid-template-columns: auto minmax(0, 1fr); align-items: start; gap: 11px !important; padding: 12px; border: 1px solid var(--pps-agent-line); border-left: 4px solid #557cab; border-radius: 10px; background: #fff; cursor: pointer; }
.pps-ticket-report-item.is-fixed { border-left-color: #c67a18; }
.pps-ticket-report-item.is-ticket { border-left-color: #8a4ab0; }
.pps-ticket-report-item input { width: 18px !important; min-height: 18px !important; margin-top: 2px !important; accent-color: var(--pps-agent-red); }
.pps-ticket-report-item > span { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 2px 10px; }
.pps-ticket-report-item small { color: var(--pps-agent-muted); font-size: 10px; }
.pps-ticket-report-item p { grid-column: 1 / -1; margin: 4px 0 0; color: #505964; font-size: 11px; line-height: 1.45; }
.pps-ticket-report-recipient { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
.pps-ticket-report-recipient label { display: grid; gap: 5px; }
.pps-ticket-report-actions { display: flex; justify-content: flex-end; gap: 9px; padding-top: 4px; }
.pps-ticket-report-actions button { min-height: 44px; }

@media (max-width: 1120px) {
  #pps-agent-portal.pps-agent-portal { grid-template-columns: 188px minmax(0, 1fr); gap: 12px; }
  .pps-ticket-workflow-body { grid-template-columns: 1fr; }
  .pps-ticket-workflow-summary { justify-content: start; }
  .pps-ticket-workflow-summary div:first-child { border-left: 0; }
}

@media (max-width: 1350px) {
  #pps-agent-portal.pps-agent-portal { grid-template-columns: 188px minmax(0, 1fr); gap: 12px; }
  .pps-agent-ticket-layout { grid-template-columns: minmax(280px, .68fr) minmax(0, 1.6fr); }
  .pps-ticket-workflow-body { grid-template-columns: 1fr; }
  .pps-ticket-workflow-summary { grid-template-columns: repeat(4, minmax(72px, 1fr)); width: 100%; }
  .pps-ticket-workflow-summary div:first-child { border-left: 0; }
}

@media (max-width: 900px) {
  #pps-agent-portal.pps-agent-portal { grid-template-columns: minmax(0, 1fr); grid-template-rows: auto auto minmax(0, 1fr); }
  #pps-agent-portal > .pps-agent-hero { grid-column: 1; grid-row: 1; }
  #pps-agent-portal > .pps-agent-tabs { position: static; grid-column: 1; grid-row: 2; display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); }
  #pps-agent-portal > .pps-agent-tabs .pps-agent-logout { margin-top: 0; border-top: 0; border-radius: var(--pps-agent-radius-sm); }
  #pps-agent-portal > .pps-agent-panel { grid-column: 1; grid-row: 3; }
}

@media (max-width: 720px) {
  #pps-agent-portal.pps-agent-portal { width: calc(100vw - 12px); gap: 9px; margin-top: 8px; }
  #pps-agent-portal > .pps-agent-hero { min-height: 0; padding: 18px; }
  .pps-ticket-workflow { padding: 12px 10px; }
  .pps-ticket-workflow > header { align-items: stretch; flex-direction: column; gap: 8px; }
  .pps-ticket-workflow-state { align-self: flex-start; }
  .pps-ticket-workflow-steps strong { font-size: 8px; }
  .pps-ticket-workflow-body { padding: 10px; }
  .pps-ticket-workflow-guidance { align-items: stretch; flex-direction: column; }
  .pps-ticket-next-action { width: 100%; min-height: 48px; }
  .pps-ticket-workflow-summary { grid-template-columns: repeat(2, minmax(0, 1fr)); width: 100%; }
  .pps-ticket-workflow-summary div { border: 0; border-top: 1px solid var(--pps-agent-line); }
  .pps-ticket-workflow-shortcuts { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .pps-ticket-workflow-shortcuts button { min-height: 44px; white-space: normal; }
  .pps-ticket-report-recipient { grid-template-columns: 1fr; }
  .pps-ticket-report-actions { align-items: stretch; flex-direction: column-reverse; }
  .pps-ticket-report-actions button { width: 100%; min-height: 48px; }
  .pps-ticket-definition .pps-agent-ticket-controls { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 430px) {
  #pps-agent-portal > .pps-agent-tabs { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .pps-ticket-workflow-steps { grid-template-columns: repeat(5, 54px); justify-content: space-between; overflow-x: auto; }
  .pps-ticket-workflow-shortcuts { grid-template-columns: 1fr; }
  .pps-ticket-definition .pps-agent-ticket-controls { grid-template-columns: 1fr; }
}

/* Dense desktop workspace 1.40.2 */
@media (min-width: 721px) {
  #pps-agent-portal.pps-agent-portal {
    grid-template-columns: 172px minmax(0, 1fr);
    gap: 12px;
    margin-top: 24px;
  }

  #pps-agent-portal > .pps-agent-hero {
    min-height: 82px;
    padding: 16px 22px;
  }

  #pps-agent-portal > .pps-agent-hero h1 { font-size: clamp(25px, 2.5vw, 33px); }
  #pps-agent-portal > .pps-agent-tabs { gap: 2px; padding: 6px; }
  #pps-agent-portal > .pps-agent-tabs button,
  #pps-agent-portal > .pps-agent-tabs a { min-height: 37px; padding: 7px 8px; font-size: 12px; }

  .pps-agent-ticket-layout {
    grid-template-columns: minmax(300px, .62fr) minmax(0, 1.75fr);
    min-height: 620px;
  }

  .pps-agent-queue > header { padding: 13px 14px 11px; }
  .pps-agent-queue > header h2 { font-size: 21px; }
  .pps-agent-queue-actions .pps-agent-primary { min-height: 36px; padding: 7px 11px; }
  .pps-agent-icon-button { width: 36px; height: 36px; }
  .pps-agent-filters { gap: 6px; padding: 0 10px 8px; }
  .pps-agent-filters input,
  .pps-agent-filters select { min-height: 36px; padding: 6px 8px; font-size: 12px; }
  .pps-agent-queue-tabs { gap: 2px; padding: 0 10px 8px; }
  .pps-agent-queue-tabs button { min-height: 29px; padding: 5px 8px; font-size: 11px; }
  .pps-agent-ticket-list { max-height: 610px; }
  .pps-agent-ticket-item { gap: 3px; padding: 9px 12px; }
  .pps-agent-ticket-top b,
  .pps-agent-ticket-customer { font-size: 10px; }
  .pps-agent-ticket-subject { font-size: 12px; line-height: 1.3; }
  .pps-agent-priority,
  .pps-agent-status { min-height: 19px; padding: 2px 6px; font-size: 8px; }
  .pps-agent-ticket-bottom time { font-size: 9px; }

  .pps-agent-ticket-detail { padding: 14px; }
  .pps-agent-detail-header { margin-bottom: 8px; }
  .pps-agent-detail-header h2 { font-size: clamp(19px, 1.7vw, 24px); }

  .pps-ticket-workflow {
    grid-template-columns: minmax(155px, .42fr) minmax(0, 1.58fr);
    gap: 8px 14px;
    margin-bottom: 8px;
    padding: 10px 12px;
    border-radius: 12px;
  }

  .pps-ticket-workflow > header {
    grid-column: 1;
    display: grid;
    align-content: center;
    gap: 5px;
  }

  .pps-ticket-workflow h3 { margin: 0; font-size: 15px; line-height: 1.2; }
  .pps-ticket-workflow > header .pps-agent-eyebrow { margin: 0; font-size: 8px; }
  .pps-ticket-workflow-state { justify-self: start; padding: 4px 7px; font-size: 8px; }
  .pps-ticket-workflow-steps { grid-column: 2; align-self: center; }
  .pps-ticket-workflow-steps li { gap: 3px; font-size: 8px; }
  .pps-ticket-workflow-steps li::before { top: 10px; }
  .pps-ticket-workflow-steps li > span { width: 22px; height: 22px; font-size: 8px; }

  .pps-ticket-workflow-body {
    grid-column: 1 / -1;
    grid-template-columns: minmax(220px, 1fr) auto auto;
    gap: 8px 12px;
    padding: 8px 10px;
    border-radius: 9px;
  }

  .pps-ticket-workflow-guidance { gap: 9px; }
  .pps-ticket-workflow-guidance p { font-size: 10px; line-height: 1.35; }
  .pps-ticket-next-action { min-height: 34px; padding: 6px 10px; font-size: 10px; }
  .pps-ticket-workflow-summary { display: flex; gap: 0; }
  .pps-ticket-workflow-summary div { min-width: 58px; padding: 3px 7px; }
  .pps-ticket-workflow-summary span { font-size: 7px; }
  .pps-ticket-workflow-summary strong { font-size: 10px; }
  .pps-ticket-workflow-shortcuts { align-self: center; gap: 5px; }
  .pps-ticket-workflow-shortcuts button { min-height: 31px; padding: 5px 7px; font-size: 9px; }

  .pps-ticket-definition { margin-bottom: 6px; }
  .pps-ticket-definition > summary { gap: 8px; padding: 7px 9px; }
  .pps-ticket-definition-icon { width: 24px; height: 24px; }
  .pps-ticket-definition > summary strong { font-size: 11px; }
  .pps-ticket-definition > summary small { font-size: 9px; }
  .pps-agent-ticket-contextbar { gap: 6px 10px; margin: 6px 0 10px; padding: 5px 8px; }
  .pps-agent-ticket-meta div { padding: 2px 8px; }
  .pps-agent-ticket-service-actions .pps-agent-secondary { min-height: 30px; padding: 5px 8px; }
  .pps-agent-thread { gap: 8px; }
  .pps-agent-message { padding: 10px 12px; }
  .pps-agent-message header { margin-bottom: 5px; font-size: 10px; }
  .pps-agent-message p { font-size: 13px; line-height: 1.5; }
}

@media (min-width: 721px) and (max-width: 1350px) {
  #pps-agent-portal.pps-agent-portal { grid-template-columns: 164px minmax(0, 1fr); }
  .pps-agent-ticket-layout { grid-template-columns: minmax(275px, .58fr) minmax(0, 1.8fr); }
  .pps-ticket-workflow-body { grid-template-columns: minmax(0, 1fr) auto; }
  .pps-ticket-workflow-guidance { grid-column: 1 / -1; }
  .pps-ticket-workflow-summary { grid-column: 1; }
  .pps-ticket-workflow-shortcuts { grid-column: 2; }
}

@media (max-width: 720px) {
  .pps-ticket-workflow { grid-template-columns: 1fr; }
  .pps-ticket-workflow > header,
  .pps-ticket-workflow-steps,
  .pps-ticket-workflow-body { grid-column: 1; }
  .pps-ticket-workflow-body { grid-template-columns: 1fr; }
  .pps-ticket-workflow-guidance,
  .pps-ticket-workflow-summary,
  .pps-ticket-workflow-shortcuts { grid-column: 1; }
}

/* Direct and bulk ticket closing 1.44.5 */
.pps-ticket-bulk-actions {
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 9px;
  padding: 0 14px 10px;
}
.pps-ticket-bulk-actions > label {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--pps-agent-ink);
  font-size: 11px;
  font-weight: 750;
  cursor: pointer;
}
.pps-ticket-bulk-actions input,
.pps-agent-ticket-select input {
  width: 17px;
  height: 17px;
  margin: 0;
  accent-color: var(--pps-agent-red);
}
#pps-ticket-selection-count { color: var(--pps-agent-muted); font-size: 10px; }
#pps-ticket-close-selected { min-height: 34px; padding: 6px 10px; font-size: 10px; white-space: nowrap; }
#pps-ticket-close-selected:not(:disabled) { border-color: var(--pps-agent-red); color: var(--pps-agent-red); }
.pps-agent-ticket-row {
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr);
  align-items: stretch;
  border-bottom: 1px solid var(--pps-agent-line);
}
.pps-agent-ticket-row.is-selected { background: #fff5f5; box-shadow: inset 4px 0 var(--pps-agent-red); }
.pps-agent-ticket-row .pps-agent-ticket-item { border-bottom: 0; }
.pps-agent-ticket-row .pps-agent-ticket-item.is-active { box-shadow: none; }
.pps-agent-ticket-select { display: grid; place-items: center; cursor: pointer; }
.pps-agent-ticket-select:has(input:disabled) { cursor: not-allowed; opacity: .35; }

@media (max-width: 720px) {
  .pps-ticket-bulk-actions { grid-template-columns: auto 1fr; }
  #pps-ticket-close-selected { grid-column: 1 / -1; width: 100%; }
  .pps-agent-ticket-row { grid-template-columns: 34px minmax(0, 1fr); }
}